Korean speaking Customer Service Agent

Private Advertiser; Kuala Lumpur; Remote; MYR 33,000 - 60,000; Full time

Job summary

Private Advertiser is hiring a Korean-speaking Customer Service Representative to support travelers through our online platform. This remote role is based in Malaysia, with 5 days per week work and 9-hour shifts on a 24-hour rotation.

You'll handle booking enquiries, changes, cancellations and refunds, communicating with customers and accommodation partners to resolve issues and deliver accurate, high-quality service. Immediate visa eligibility supported.

Qualifications

• Native Korean language is required.
• English level at least B1.
• Previous BPO or customer service experience is preferred.
• Must be eligible for immediate visa approval.

Responsibilities

• Provide customer support for a leading online travel reservation platform.
• Assist customers with booking enquiries, changes, cancellations, and refunds.
• Handle customer concerns professionally and provide timely, effective solutions.
• Communicate with customers and accommodation partners to resolve booking-related issues.
• Ensure a positive customer experience by delivering accurate information and high-quality service.

Skills

Korean language

English (B1)

Customer service

Communication skills

Job description

WE ARE HIRING – KOREAN SPEAKING CUSTOMER SERVICE REPRESENTATIVE

Working Location: Work From Home in Malaysia

Working Hours: 5 days per week (Mon–Sun), 9-hour shifts on a 24-hour rotational schedule

What You Will Do

Provide customer support for a leading online travel reservation platform.

Assist customers with booking enquiries, reservation changes, cancellations, and refund requests.

Handle customer concerns professionally and provide timely, effective solutions.

Communicate with customers and accommodation partners to resolve booking-related issues.

Ensure a positive customer experience by delivering accurate information and high-quality service.

What We Want

Native KOREAN ONLY

a minimum B1 level of English.

Previous BPO or customer service experience is preferred.

Strong communication, problem-solving, and customer service skills.

Ability to handle customer enquiries professionally and efficiently.

Must be eligible for immediate visa application.

Available to join by the end of November 2026.