Data Associate - Machine Learning (Korean & Eng Speaker)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Job summary

Sutherland Global Services Malaysia Sdn. Bhd.- is hiring for Korean language data annotation roles in Kuala Lumpur. The position focuses on annotating and evaluating Korean data, ensuring accuracy, fluency, and cultural appropriateness.

You will work with global teams and handle multiple tasks in a fast-paced setting. The role requires C1 Korean fluency, strong English, a bachelor’s degree, and the ability to work rotating shifts including nights and weekends.

Qualifications

• C1-level fluency in Korean (reading, writing and speaking)
• Strong English, both written and spoken (B2 preferred)
• Bachelor’s degree or equivalent experience
• Strong communication, analytical and problem-solving skills
• Excellent attention to detail and the ability to juggle priorities
• Comfortable in a fast-paced, global environment and able to work rotational shifts, including nights and weekends

Responsibilities

• Annotate, review and evaluate Korean language data
• Check AI outputs for accuracy, fluency and cultural appropriateness
• Follow project guidelines and meet quality and turnaround targets
• Work with global teams and manage several tasks at once

Skills

Korean language proficiency (C1)

English proficiency (B2)

Bachelor’s degree or equivalent

Communication & problem solving

Attention to detail

Rotational shifts including nights & &

Education

Bachelor’s degree

Job description

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes. Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi).

Key Responsibilities

Annotate, review and evaluate Korean language data

Check AI outputs for accuracy, fluency and cultural appropriateness

Follow project guidelines and meet quality and turnaround targets

Work with global teams and manage several tasks at once

Requirements

C1-level fluency in Korean (reading, writing and speaking)

Strong English, both written and spoken (B2 preferred)

Bachelor’s degree or equivalent experience

Strong communication, analytical and problem-solving skills

Excellent attention to detail and the ability to juggle priorities

Comfortable in a fast-paced, global environment and able to work rotational shifts, including nights and weekends

Nice to Have

Experience in language annotation, content review, localisation, AI data operations, customer support or similar operational roles

Experience working with cross-functional global teams and meeting SLAs

Work Schedule:

24/7 shifts

Work Arrangement: On-site

Location: Bangsar South, Kuala Lumpur, Malaysia (office is near to LRT Kerinchi)

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.