Customer Service Associate (WFH, Korean Speaker)

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; Remote; MYR 45,000 - 67,000; Full time

Benefits offered by this job

VISA Sponsorship

Medical & Hospitalization Coverage

Dental and Optical Yearly Benefits

Global environment & career progress

Yearly Increment

Job summary

Sutherland is seeking a Customer Service Associate (Korean Speaker) in Malaysia to support clients from home. You will handle live chats, resolve issues, and maintain service standards while working remotely. The role expects a Diploma or higher, fluent English and native-level Korean, with reading and writing in both languages.

Training at the Sutherland office lasts about five weeks. Typical hours include 7am-4pm and 3pm-12am shifts, with on-site activity occurs occasionally.

Qualifications

• Diploma or higher required.
• Strong English and excellent Korean speaking skills.
• Ability to read and write in English and Korean.
• Candidates with technical background are a plus.
• Candidates with Malaysia working rights and willingness to relocate/relocate are considered.

Responsibilities

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting service standards.
• Handle 60–70 live chat interactions daily using templated and customized responses.
• Achieve and maintain required metrics and goals.
• Escalate potential issues proactively.
• Support on projects and initiatives as required.

Skills

Korean language

English language

Education

Diploma or higher

Job description

Customer Service Associate (WFH, Korean Speaker)

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experiences and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment.

What we offer

• VISA Sponsorship
• Medical & Hospitalization Coverage
• Dental and Optical Yearly Benefits
• Global environment & career progressions
• Yearly Increment

Job Description

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify’s service standards.
• Handle 60–70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

Job Requirements

• Education: Diploma and above.
• Good English skills, and excellent in Korean speaking.
• Able to read and write in English and Korean.
• Candidates with technical background will be an advantage.
• Accept candidates with full working rights for Malaysia who is willing to relocate to Malaysia or candidates with full working rights for Malaysia who has excellent Korean skills.
• Candidates with full working rights for Malaysia should have at least 2 years of full-time working experience, and passport validity should be more than 2 years, as per Malaysia visa application's requirement.

Work Time/Mode

• Time: 7am-4pm / 3pm- 12am, it's subject to changes in the future according to business need.
• Training and nesting should be on-site / Sutherland office (about 5 weeks).
• Advisor(s) will come to the office when required or when there’s on-site activity, maybe once or twice in a quarter.

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.

About us.

We make digital ™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 35 years. Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world.