Korean-Speaking Growth & Customer Acquisition Specialist

Convergys; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive outbound sales and renewals. You will manage a high volume of customer contacts via phone and email, articulate product value, and collaborate with the Sales team to provide a quality customer experience.

The role emphasizes accurate forecasting, strong product knowledge, and proactive issue resolution to convert prospects and retain clients.

Qualifications

• Experience in selling or renewing contracts to customers.
• Ability to forecast sales on weekly/monthly/quarterly cycles.
• Strong knowledge of products and services to match client needs.
• Proven record handling customer objections and securing renewals.
• Experience managing high volumes of outbound calls and emails.

Responsibilities

• Demonstrate value of products/services through customer engagement.
• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Master product knowledge to assess client requirements.
• Address customer concerns to improve satisfaction and usage.
• Maintain CRM data and ensure proper data capture for analytics.
• Lead qualification, conversion, health checks, and renewals as part of sales motions.
• Collaborate with Sales Manager and team to deliver a professional customer experience.

Skills

Lead qualification

Forecasting

CRM proficiency

Product knowledge

Objection handling

Tools

CRM software

Job description

Convergys in Kuala Lumpur is seeking a Specialist, Customer Acquisition (Korean Speaker) to drive outbound sales and renewals. You will manage a high volume of customer contacts via phone and email, articulate product value, and collaborate with the Sales team to provide a quality customer experience.

The role emphasizes accurate forecasting, strong product knowledge, and proactive issue resolution to convert prospects and retain clients.