Growth-Driven Customer Acquisition Specialist (ANZ)

Convergys; Kuala Lumpur; On-site; MYR 52,000 - 78,000; Full time

Job summary

Convergys in Kuala Lumpur is hiring a Specialist, Customer Acquisition (English Speaker – ANZ Market) to drive outbound sales and renewals, leveraging product knowledge to articulate value. You will manage high volumes of calls and emails, maintain CRM data, and collaborate with the Sales Manager to hit forecasts.

The role emphasizes English proficiency, sales acumen, and the ability to navigate competitive pressures in a fast-paced, customer-focused environment.

Responsibilities

• Provide accurate weekly/monthly/quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Job description

Convergys in Kuala Lumpur is hiring a Specialist, Customer Acquisition (English Speaker – ANZ Market) to drive outbound sales and renewals, leveraging product knowledge to articulate value. You will manage high volumes of calls and emails, maintain CRM data, and collaborate with the Sales Manager to hit forecasts.

The role emphasizes English proficiency, sales acumen, and the ability to navigate competitive pressures in a fast-paced, customer-focused environment.