Korean-Speaking Customer Support Specialist

MindPec Group; Selangor; On-site; MYR 45,000 - 67,000; Full time

Job summary

MindPec Group in Malaysia seeks a customer service professional to answer incoming calls including email and chat in a timely manner, identify customers’ needs, clarify information, research issues, and provide solutions. You will build sustainable relationships, protect privacy, and meet targets while handling a range of inquiries.

You will route calls, document interactions, escalate issues as needed, and ensure follow-up to maintain high service quality and client satisfaction with our team.

Responsibilities

• Answer incoming calls including email and chat in a timely manner.
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile
• Keep the customer’s privacy and protect customer information.
• Meet personal/team qualitative and quantitative targets.
• Handle simple to difficult inquiries in a given span of time.
• Manage different types of callers in a given span of time.
• Achieve the given metrics in accordance to the center’s commitment to client
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors.
• Provide accurate information and excellent customer service.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable resources.
• Process request according to customer’s preference on time
• Route calls to appropriate resources
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Follow up customer calls where necessary.

Job description

MindPec Group in Malaysia seeks a customer service professional to answer incoming calls including email and chat in a timely manner, identify customers’ needs, clarify information, research issues, and provide solutions. You will build sustainable relationships, protect privacy, and meet targets while handling a range of inquiries.

You will route calls, document interactions, escalate issues as needed, and ensure follow-up to maintain high service quality and client satisfaction with our team.