Remote Korean-Speaking Customer Care Analyst

S&P Global

George Town

Hybrid

MYR 36,000 - 60,000

Full time

14 days+

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Job summary

S&P Global Market Intelligence in Malaysia is seeking a Customer Care Support Analyst to act as primary contact for client inquiries, troubleshoot issues across Global Risk and Economics solutions, and provide first-level technical support. The role emphasizes collaboration with Product, Sales, Delivery and Data teams to deliver comprehensive client solutions and maintain knowledge resources.

This hybrid role requires 1–3 years in client services, fluent Korean and English, and a proactive

Qualifications

1–3 years in client services or related client-facing roles.
Fluent in Korean and English with excellent written and verbal communication.
Strong analytical and problem-solving abilities with attention to detail.
Willing to attend at least one in-person interview at the nearest S&P Global office.

Responsibilities

Act as primary contact for client inquiries and manage relationships to ensure client satisfaction.
Troubleshoot and resolve issues related to Global Risk and Economics solutions and delivery workflows.
Provide first-level technical support for delivery solutions with ownership of client requirements.
Collaborate with Product, Sales, Delivery and Data teams to deliver comprehensive client solutions.
Maintain records of client interactions and contribute to the knowledge base.