Multilingual Customer Support Specialist — Shift-Based

PERSOL Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

PERSOL Malaysia in Kuala Lumpur is seeking a customer service representative to assist customers via phone and online channels, addressing inquiries and resolving issues.

The role involves shift-based work, a focus on delivering a positive experience, and supporting Team Leaders as needed. Fresh graduates are welcome.

Excellent communication, problem-solving, and attention to detail are valued, along with a proactive, team-oriented attitude.

Qualifications

• Multilanguage proficiency in spoken and written form.
• Fresh graduates are welcome; prior customer service experience is an advantage but not required.
• Strong communication, problem-solving, and attention to detail expected.

Responsibilities

• Handle customer queries and logistics arrangements via phone and online platforms
• Resolve customer concerns and complaints with a positive and helpful attitude
• Maintain professional customer service, creating a great experience for customers
• Assist Team Leaders in senior positions
• Participate in shift-based work schedules

Skills

Multilanguage communication

Excellent communication

Problem solving

Education

SPM or Diploma

Job description

PERSOL Malaysia in Kuala Lumpur is seeking a customer service representative to assist customers via phone and online channels, addressing inquiries and resolving issues.

The role involves shift-based work, a focus on delivering a positive experience, and supporting Team Leaders as needed. Fresh graduates are welcome.

Excellent communication, problem-solving, and attention to detail are valued, along with a proactive, team-oriented attitude.