Multichannel Customer Support Pro

Commerce Access Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Medical benefits for you and family

Group term life coverage

Meal credits

In-house futsal and badminton courts

Team events and gatherings

Healthy work-life balance

Job summary

Commerce Access Sdn Bhd in Malaysia is seeking a capable customer support professional to handle high-volume inbound calls and multi-channel interactions. You will listen attentively, resolve inquiries, and provide accurate, friendly solutions across calls, emails, live chat, and social media.

The role emphasizes data privacy, record-keeping, and continuous product knowledge to ensure a superior customer experience.

Qualifications

• Minimum SPM qualification and 3 years of relevant experience in a customer contact centre or a Diploma/Advanced Diploma in any field.
• Fluent in English and Bahasa Malaysia; additional languages are a plus.
• Proficient with basic computer operations and Microsoft Office; experience with electronic customer service systems is desirable.
• Strong interpersonal and communication skills with empathy and professionalism.

Responsibilities

• Handle a high volume of inbound calls with efficiency and a positive attitude.
• Engage with customers by listening, addressing inquiries, and providing friendly solutions.
• Manage multiple channels: calls, emails, live chat, and social media platforms.
• Deliver prompt, high-quality support and ensure a seamless customer experience.
• Resolve issues accurately, prioritizing customer satisfaction and retention.
• Maintain customer records with precision and update as needed.
• Ensure compliance with data privacy policies while handling sensitive information.
• Stay updated on products, services, and promotions to provide informed assistance.
• Take on additional tasks as needed to support team improvements.

Skills

Customer service

Communication

Multitasking

Problem-solving

English proficiency

Bahasa Malaysia proficiency

Education

Diploma or higher

SPM as minimum

Tools

Microsoft Office

CRM software

Job description

Commerce Access Sdn Bhd in Malaysia is seeking a capable customer support professional to handle high-volume inbound calls and multi-channel interactions. You will listen attentively, resolve inquiries, and provide accurate, friendly solutions across calls, emails, live chat, and social media.

The role emphasizes data privacy, record-keeping, and continuous product knowledge to ensure a superior customer experience.