Bilingual Korean/English Customer Support Specialist

SUTHERLAND GLOBAL SERVICES MALAYSIA SDN. BHD.-; Kuala Lumpur; Remote; MYR 40,000 - 70,000; Full time

Benefits offered by this job

VISA Sponsorship

Medical & Hospitalization Coverage

Dental and Optical Yearly Benefits

Global environment & career progresss

Yearly Increment

Job summary

Sutherland Global Services Malaysia Sdn. Bhd. is hiring a Customer Service Associate to support our clients with English and Korean communications.

The role involves handling 60-70 live chat interactions daily, resolving customer problems, and delivering the high-standard service our clients expect. Diploma or higher, strong English and fluent Korean required, with full Malaysian working rights and willingness to relocate if needed.

Qualifications

• Diploma and above.
• Good English skills, and excellent in Korean speaking.
• Able to read and write in English and Korean.
• Candidates with technical background will be an advantage.
• Accept candidates with full working rights for Malaysia who is willing to relocate to Malaysia or candidates with full working rights for Malaysia who has excellent Korean skills.
• Candidates with full working rights for Malaysia should have at least 2 years of full-time working experience, and passport validity should be more than 2 years, as per Malaysia visa application's requirement.

Responsibilities

• Research customer problems and deliver solutions.
• Deliver an experience to every customer, meeting Spotify's service standards.
• Handle 60-70 live chat interactions daily, utilizing both templated and customized long-form responses to address customer inquiries effectively.
• Achieve and maintain required metrics and goals.
• Work proactively to ensure potential issues are escalated appropriately.
• Work as part of the team to ensure the program floor is a positive and professional environment.
• Provide support in projects and initiatives as and when required.

Skills

Korean language

English language

Customer service

Communication

Education

Diploma or above

Job description

Sutherland Global Services Malaysia Sdn. Bhd. is hiring a Customer Service Associate to support our clients with English and Korean communications.

The role involves handling 60-70 live chat interactions daily, resolving customer problems, and delivering the high-standard service our clients expect. Diploma or higher, strong English and fluent Korean required, with full Malaysian working rights and willingness to relocate if needed.