Arabic-Speaking Customer Service Advisor I

cnx; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Concentrix is seeking an Advisor I, Customer Service - Arabic in Kuala Lumpur to interface with customers via calls or online channels. The role focuses on resolving routine issues, meeting KPIs, and providing courteous support.

You will maintain product knowledge and document customer interactions, with opportunities to offer additional products or services. The position requires a high school diploma with 3–6 months of relevant experience and strong communication, empathy, and teamwork skills.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multitasking; ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.
• Ability to rotate shifts, as needed.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding and provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately noting accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service

Arabic language

Communication skills

Multitasking

Attention to detail

Team player

Empathy

Time management

Education

High school diploma

Job description

Concentrix is seeking an Advisor I, Customer Service - Arabic in Kuala Lumpur to interface with customers via calls or online channels. The role focuses on resolving routine issues, meeting KPIs, and providing courteous support.

You will maintain product knowledge and document customer interactions, with opportunities to offer additional products or services. The position requires a high school diploma with 3–6 months of relevant experience and strong communication, empathy, and teamwork skills.