Korean-Speaking Account Manager: Client Growth & Renewal

Concentrix; Kuala Lumpur; On-site; MYR 78,120 - 122,760; Full time

Job summary

Concentrix in Malaysia is seeking a Specialist, Account Manager (Korean Speaker) to oversee complex client accounts and develop processes to ensure favorable relationships with clients, meeting their operational needs. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

The role involves renewing, expanding, and converting service relationships, using data to address

Responsibilities

• Ensure that client's customers are satisfied with our client's services and resolve escalated issues
• Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth goals
• Evaluate our client's customer needs and propose potential solutions
• Be a single contact for our client's customer
• Use data to fix customer concerns/roadblocks prohibiting satisfaction
• Manage external competitive pressures and handle objections
• Work with multiple partners, building relationships with decision-makers at all levels
• Manage sales territory and achieving monthly quotas
• Negotiate in tough situations
• Identify risk and barriers to success; develop contingency plans
• Identify opportunities for additional product or service sales
• Use data to help influence buying/renewal process
• Work with a team and report directly to a Sales Manager

Job description

Concentrix in Malaysia is seeking a Specialist, Account Manager (Korean Speaker) to oversee complex client accounts and develop processes to ensure favorable relationships with clients, meeting their operational needs. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.

The role involves renewing, expanding, and converting service relationships, using data to address