Strategic Client Account Manager

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix is seeking an Associate Account Manager in Kuala Lumpur, Malaysia. You will oversee complex client accounts, renew, expand, and convert service relationships, and act as the single interface for our clients’ customers. You will use data to resolve issues, drive quotas, and collaborate with cross-functional teams to deliver growth.

The role emphasizes client satisfaction, risk management, and proactive opportunity spotting to improve service delivery and revenue performance.

Qualifications

• Experience managing enterprise client relationships.
• Proven track record meeting revenue quotas.
• Ability to analyze data to identify opportunities.
• Excellent negotiation and communication skills.

Responsibilities

• Oversee management of client accounts and renewals.
• Aim to achieve revenue-based quotas.
• Evaluate customer needs and propose solutions.
• Be the single contact for clients' customers.
• Negotiate and handle objections.
• Collaborate with partners and report to Sales Manager.

Skills

Client relationship management

Quota attainment

Negotiation

Data analysis

Cross-functional collaboration

Sales forecasting

Tools

Salesforce

CRM software

Job description

Concentrix is seeking an Associate Account Manager in Kuala Lumpur, Malaysia. You will oversee complex client accounts, renew, expand, and convert service relationships, and act as the single interface for our clients’ customers. You will use data to resolve issues, drive quotas, and collaborate with cross-functional teams to deliver growth.

The role emphasizes client satisfaction, risk management, and proactive opportunity spotting to improve service delivery and revenue performance.