Korean IT Service Desk Specialist (L1) for Retail POS

5G-Starlink Pte.; Malacca City; Presencial; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

5G-Starlink Pte. is seeking a bilingual IT support specialist to handle L1/L1.5 interactions with customers and clients. The role requires strong Korean language skills, familiarity with IT hardware/software, POS systems, and a willingness to work in a continuous 24x7 environment.

Responsibilities include password resets, access provisioning, and network/wireless troubleshooting, plus creating and updating Knowledge Documents while collaborating with L2 teams to improve resolutions.

Formación

• Degree or Diploma holder; fresh graduates are welcome.
• Proficient in Korean (reading, writing and speaking).
• Experience in IT hardware support and software refresh is preferred.
• Proficient in MS Windows and MS Office suites.
• Strong troubleshooting for POS systems, printers, scanners, displays.
• Network connectivity, dial up and wireless systems troubleshooting.
• Work experience with Global clients preferred.
• Ability to manage critical situations with minimum supervision.
• Willing to work in a 24x7 environment.
• Customer-service oriented with a problem-solving attitude.

Responsabilidades

• Handle L1/L1.5 calls originating from customers and client.
• Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT troubleshooting including POS systems, printers, scanners, displays.
• Create & Update Knowledge Document.
• Work with L2 team on improving L1/L1.5 Resolution.

Conocimientos

Korean language proficiency

MS Windows proficiency

Hardware/software troubleshooting

Retail POS knowledge

Customer service orientation

Problem solving

Network/wireless troubleshooting

Educación

Degree or Diploma

Herramientas

POS systems

Descripción del empleo

5G-Starlink Pte. is seeking a bilingual IT support specialist to handle L1/L1.5 interactions with customers and clients. The role requires strong Korean language skills, familiarity with IT hardware/software, POS systems, and a willingness to work in a continuous 24x7 environment.

Responsibilities include password resets, access provisioning, and network/wireless troubleshooting, plus creating and updating Knowledge Documents while collaborating with L2 teams to improve resolutions.