L1 Helpdesk Analyst — Global IT Support (Bandar Utama)

Computacenter; Kuala Lumpur; Ibrido; MYR 36.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Allowances

Perks

Descrizione del lavoro

Computacenter is hiring for a Service Desk role based in Bandar Utama, Malaysia. You will provide remote or on-site IT support to keep customer businesses running smoothly, working with a small team and following proven processes.

Strong communication and a customer-focused mindset are essential as you handle escalation and documentation tasks. The ideal candidate has experience in Service Desk or IT Desktop Services, can communicate in Korean and English, and is comfortable with rotational

Competenze

• Proven experience in Service Desk.
• Ability to work on rotational shifts.
• Based in Bandar Utama, Malaysia.
• Provide global end-user support with focus on the Philippines.
• Korean (Topik level 4+) and English required.

Mansioni

• Deliver remote or on-site technical support to keep customers' businesses running smoothly.
• Work with a small team to complete tasks following established processes.
• Document work clearly to ensure compliance with standards.
• Escalate and resolve issues promptly to meet customer expectations.
• Provide excellent customer service to internal and external clients.

Conoscenze

Service Desk

IT Support

Korean language

English language

Descrizione del lavoro

Computacenter is hiring for a Service Desk role based in Bandar Utama, Malaysia. You will provide remote or on-site IT support to keep customer businesses running smoothly, working with a small team and following proven processes.

Strong communication and a customer-focused mindset are essential as you handle escalation and documentation tasks. The ideal candidate has experience in Service Desk or IT Desktop Services, can communicate in Korean and English, and is comfortable with rotational