Korean IT Service Desk Specialist

Millennium Technology Services; Malaysia; On-site; MYR 24,000 - 34,000; Full time

Job summary

A leading IT services provider is seeking a dedicated individual to provide first-level IT support to Korean-speaking users. The role requires native-level Korean fluency and strong English communication skills. Candidates should have 1-3 years of experience in IT Service Desk support, familiarity with ITSM tools like ServiceNow, and excellent problem-solving abilities. The position demands flexibility for customer-defined shifts and collaboration with onsite teams to ensure effective support delivery.

Qualifications

• 1–3 years of experience in IT Service Desk or Helpdesk support preferred.
• Good understanding of basic network troubleshooting.
• Strong documentation and ticket management discipline.

Responsibilities

• Provide first-level IT support to Korean-speaking users via multiple channels.
• Log and track incidents in the ITSM tool.
• Collaborate with onsite teams for troubleshooting.

Skills

Native-level fluency in Korean

Strong English communication skills

Excellent problem-solving abilities

Ability to work independently

Tools

ServiceNow

Windows OS

macOS

Remote support tools

Job description

A leading IT services provider is seeking a dedicated individual to provide first-level IT support to Korean-speaking users. The role requires native-level Korean fluency and strong English communication skills. Candidates should have 1-3 years of experience in IT Service Desk support, familiarity with ITSM tools like ServiceNow, and excellent problem-solving abilities. The position demands flexibility for customer-defined shifts and collaboration with onsite teams to ensure effective support delivery.