L1 Service Desk Support Associate

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 33,000 - 60,000; Full time

Job summary

Tata Consultancy Services is seeking an L1 Support Specialist to provide voice and chat support for a Singapore-based retail account. You will interact with international customers and coordinate with technical teams to resolve issues, ensuring high-quality service.

The role requires strong communication skills, desktop/hardware/messaging/networks knowledge, and willingness to work night shifts and weekends to meet client demands.

Qualifications

• L1 support experience in a service desk
• Proficient with desktops, hardware, messaging and networks

Responsibilities

• Provide L1 voice and chat support to a Singapore-based retail account
• Coordinate with customers and other technical teams to resolve issues
• Interact with international customers to fix technical problems and deliver quality support
• Willingness to work night shifts and weekends for coverage

Skills

Infrastructure tech support

Desktop hardware knowledge

Job description

• This project involves providing L1 voice and chat support as a part of Service Desk to one of the Retail accounts based out of Singapore. This role requires excellent communication skills to be able to coordinate with customers and other technical teams
• You will be interacting with international customers to fix technical issues and provide quality support.
• Excellent growth opportunities hierarchically and functionally across towers
• High learning curve

Job Requirements

• Infrastructure technical support experience
• Willingness to work in night shifts and weekends
• Good functional knowledge of desktop/hardware/messaging/networks