Korean IT Helpdesk Specialist — First-Line Support

Millennium Technology Services Co.; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Millennium Technology Services Co. in Kuala Lumpur is seeking a Korean-speaking IT Helpdesk on-site. You will provide first-level support via phone, email, chat, and ticketing systems, and log and track incidents in the ITSM tool.

The role requires native Korean, strong English, 1–3 years in IT service desk, and solid knowledge of Windows/macOS, basic networks, and remote tools. You will work with onsite teams for hardware issues and uphold SLAs.

Qualifications

• Native-level fluency in Korean (spoken and written).
• Strong English communication skills.
• 1–3 years IT Service Desk/Helpdesk experience.
• Experience with Windows OS and macOS; basic network troubleshooting; remote support tools.

Responsibilities

• Provide first-level IT support to Korean-speaking users via phone, email, chat, and ticketing systems.
• Log, classify, prioritize, and track incidents in the ITSM tool.
• Troubleshoot Windows and macOS systems; handle email/Outlook, VPN, and collaboration tools.
• Perform initial diagnosis and resolve issues; escalate to L2/L3 as needed.
• Follow SOPs, knowledge articles, and escalation workflows.
• Ensure timely updates and communication with end users.
• Collaborate with onsite teams for hardware troubleshooting, replacements, and device setup.

Skills

Korean language fluency

English communication

IT Service Desk

Helpdesk support

Windows OS

macOS

Network troubleshooting

Remote support tools

Problem-solving

Ticket management

Documentation

On-site coordination

Tools

ServiceNow

Job description

Millennium Technology Services Co. in Kuala Lumpur is seeking a Korean-speaking IT Helpdesk on-site. You will provide first-level support via phone, email, chat, and ticketing systems, and log and track incidents in the ITSM tool.

The role requires native Korean, strong English, 1–3 years in IT service desk, and solid knowledge of Windows/macOS, basic networks, and remote tools. You will work with onsite teams for hardware issues and uphold SLAs.