L1 Helpdesk Analyst | MRT Bandar Utama | Korean speaker (TOPIK 4 and above)

Computacenter; Kuala Lumpur; Hybrid; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Allowances

Perks

Job summary

Computacenter is hiring for a Service Desk role based in Bandar Utama, Malaysia. You will provide remote or on-site IT support to keep customer businesses running smoothly, working with a small team and following proven processes.

Strong communication and a customer-focused mindset are essential as you handle escalation and documentation tasks. The ideal candidate has experience in Service Desk or IT Desktop Services, can communicate in Korean and English, and is comfortable with rotational

Qualifications

• Proven experience in Service Desk.
• Ability to work on rotational shifts.
• Based in Bandar Utama, Malaysia.
• Provide global end-user support with focus on the Philippines.
• Korean (Topik level 4+) and English required.

Responsibilities

• Deliver remote or on-site technical support to keep customers' businesses running smoothly.
• Work with a small team to complete tasks following established processes.
• Document work clearly to ensure compliance with standards.
• Escalate and resolve issues promptly to meet customer expectations.
• Provide excellent customer service to internal and external clients.

Skills

Service Desk

IT Support

Korean language

English language

Job description

Are you passionate about technology and eager to kickstart your career in IT? Join Computacenter, a global leader in IT services, and be part of a team that values growth, collaboration, and innovation.

Why Join Us?

• Career Growth: We invest in your development with training and certifications.
• Global Exposure: Be part of an international team with exciting opportunities.
• Supportive Culture: Work in an environment that values teamwork and Winning Together.
• Competitive Benefits: Attractive salary, allowances, and perks.

What You Will Do

• Deliver a variety of technical support tasks: either remotely or on-site, to keep our customers businesses running smoothly.
• Work closely with a small team to complete projects and tasks following our proven processes.
• Document your work accurately to ensure compliance with company and customer standards.
• Escalate and resolve issues promptly to meet customer expectations.
• Provide excellent customer service to both internal and external clients - because great experiences matter!
• Adapt quickly in a dynamic team environment and contribute effectively.
• Take ownership of your development and stay updated with the latest IT trends.
• Be a role model for technical and professional excellence.

What We are Looking For

• Proven experience in Service Desk and/or IT Desktop Service environment is an ADVANTAGE.
• Ability to work on rotational shifts and be based in Bandar Utama.
• An individual who can provide global end-user support, with a primary focus on the Philippines.
• Candidate who can speak, read and type in Korean (Topik Level 4 and above) and English.
• Someone who can follow instructions and procedures with attention to detail.
• Good organizational skills and a proactive approach to work.
• Strong customer service mindset and interpersonal skills.
• Basic IT knowledge- experience in IT Desktop Services is a plus!
• Familiarity with IT systems and applications aligned with industry standards.

If you are ready to start your IT career with a company that cares about your growth and success,