IT Service Desk

5G-Starlink Pte.; Malacca City; On-site; MYR 36,000 - 60,000; Full time

Job summary

5G-Starlink Pte. is seeking a bilingual IT support specialist to handle L1/L1.5 interactions with customers and clients. The role requires strong Korean language skills, familiarity with IT hardware/software, POS systems, and a willingness to work in a continuous 24x7 environment.

Responsibilities include password resets, access provisioning, and network/wireless troubleshooting, plus creating and updating Knowledge Documents while collaborating with L2 teams to improve resolutions.

Qualifications

• Degree or Diploma holder; fresh graduates are welcome.
• Proficient in Korean (reading, writing and speaking).
• Experience in IT hardware support and software refresh is preferred.
• Proficient in MS Windows and MS Office suites.
• Strong troubleshooting for POS systems, printers, scanners, displays.
• Network connectivity, dial up and wireless systems troubleshooting.
• Work experience with Global clients preferred.
• Ability to manage critical situations with minimum supervision.
• Willing to work in a 24x7 environment.
• Customer-service oriented with a problem-solving attitude.

Responsibilities

• Handle L1/L1.5 calls originating from customers and client.
• Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT troubleshooting including POS systems, printers, scanners, displays.
• Create & Update Knowledge Document.
• Work with L2 team on improving L1/L1.5 Resolution.

Skills

Korean language proficiency

MS Windows proficiency

Hardware/software troubleshooting

Retail POS knowledge

Customer service orientation

Problem solving

Network/wireless troubleshooting

Education

Degree or Diploma

Tools

POS systems

Job description

• Degree or Diploma holder, fresh graduate are welcome
• Must be proficient in writing, reading and speaking Korean language
• Preferable experience in supporting IT hardware, IT Equipment Refresh, new application rollout support, printers, scanners, displays, retail store level software support, etc.
• Technical proficiency with MS operating systems and MS suites, desktop and mobile applications
• HW/SW troubleshooting skills preferably in retail store POS (Point of Sale) systems
• Network connectivity, dial up and wireless systems troubleshooting skills
• Work experience with Global clients (preferred)
• Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision
• Willing to work in a 24x7 environment
• Customer-service oriented with a problem-solving attitude

Job Descriptions

• Handle L1/L1.5 calls originating from customers and client
• Handle calls related to password resets, under access provisioning, release of HW/SW, network and wireless connectivity, general IT (including POS systems, printers, scanners, displays) troubleshooting, etc.
• Create & Update Knowledge Document
• Work with L2 team on improving L1/L1.5 Resolution