Key Account Manager (ShopeeFood) - Kuching, Sarawak

Shopee; Kuala Lumpur; On-site; MYR 25,000 - 35,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a motivated individual to manage and grow merchant accounts. This role focuses on achieving monthly KPI targets through various campaigns and promotions, and addresses merchants' operational challenges. Ideal candidates will have strong sales, negotiation, and interpersonal skills, with a willingness to travel and work in a fast-paced environment. Fresh graduates are encouraged to apply, making this an excellent entry-point role.

Qualifications

• 0-2 years of experience in business development, relationship/account management or sales.
• Fresh graduates are welcome to apply.
• Flexible to travel within assigned area for merchant visits.
• Comfortable in a fast-paced, sales-driven environment.
• Fluent in English; other languages are a plus.

Responsibilities

• Manage and grow assigned merchant accounts.
• Achieve monthly KPI targets through campaigns.
• Work closely with merchants to address challenges.
• Identify and develop high-potential merchants.
• Collaborate with internal teams for campaign execution.
• Monitor competitor activities and market trends.

Skills

Business development

Relationship management

Sales skills

Interpersonal skills

Negotiation skills

Communication skills

Fluent in English

Education

Diploma or SPM

Job description

Job Description

• Manage and grow assigned merchant accounts by tracking performance and encouraging participation in ShopeeFood campaigns and promotions.
• Achieve monthly KPI targets through co-funded campaigns and promotional initiatives, with commission incentives tied to performance.
• Work closely with merchants to address their sales and operational challenges.
• Identify and develop high-potential merchants within the assigned area and convert them to ShopeeFood merchants.
• Collaborate with internal teams to ensure smooth campaign execution and a positive merchant experience.
• Monitor and report competitor activities and market trends within the assigned areas.
• Perform any other ad hoc tasks as assigned.

Requirements

• Based in Kuching.
• 0-2 years of experience in business development, relationship/account management or sales (fresh graduates are welcome to apply).
• Diploma or SPM graduates from all backgrounds are welcome to apply.
• Flexible to travel within your assigned area for merchant visits.
• Comfortable working in a fast-paced, sales-driven environment.
• Strong interpersonal and negotiation skills, with the ability to communicate effectively and build relationships with merchants and stakeholders from diverse backgrounds.
• Fluent in English; proficiency in Bahasa Melayu, Chinese language or other dialects will be an advantage.
• Flexible to work on-ground during peak periods or as business needs require.