Key Account Manager

Intrepid Asia; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Clear career progression

Advanced systems and tools support

Collaborative and supportive team environment

Job summary

Intrepid Asia is seeking a Key Account Manager in Kuala Lumpur, Malaysia. The role involves managing ecommerce strategies for multiple brands across various platforms, driving revenue growth, and strengthening client relationships. Candidates should have a minimum of 2-3 years of ecommerce experience, ideally with platforms like Lazada or Shopee, alongside strong analytical and communication skills. This position offers clear career progression and the opportunity to work with leading brands in ecommerce across Southeast Asia.

Qualifications

• Minimum 2-3 years of experience in ecommerce, preferably with platforms like Lazada or Shopee.
• Experience in developing digital/ecommerce campaign plans is required.
• Commercial performance-driven mindset and ability to thrive in a start-up environment.

Responsibilities

• Manage and grow the ecommerce business for multiple brands.
• Develop and execute promotional plans in collaboration with teams.
• Build relationships with key account clients and ensure satisfaction.

Skills

Ecommerce platform experience

Analytical skills

Project management

Strong communication skills

Negotiation skills

Tools

Excel

PowerPoint

Job description

Responsibilities

As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple brands across all ecommerce platforms in Malaysia. As the brand's main point of contact and trusted advisor, you will create the ecommerce strategy and annual plans for your brands, taking ownership of their business like it is yours. You’ll negotiate with brand and platform stakeholders to maximise consumer attractiveness and brand exposure, grow the business, and coordinate with our in‑house teams to ensure collective success. The role includes account NMV and revenue growth, and collaboration with the business development team to explore additional services.

Grow Account NMV and Revenue

• Develop and implement strategies to increase the Net Merchandise Value (NMV) and overall revenue of key accounts
• Analyze sales data and market trends to identify opportunities for growth and optimisation
• Conduct monthly, weekly and post‑mortem business reviews to assess account performance and identify areas for improvement
• Utilise data to identify trends, opportunities, and areas for improvement within key accounts
• Provide actionable insights and recommendations based on data analysis to drive account growth
• Ensure all brand / store KPIs are met

Promo Planning / Alignment

• Develop and execute promotional plans in collaboration with marketing and sales teams
• Ensure alignment of promotional activities with overall business goals and account strategies
• Coordinate with internal stakeholders to ensure seamless execution of promotions

Client Coordination

• Build and maintain strong relationships with key account clients
• Address client inquiries and concerns promptly, ensuring high levels of satisfaction
• Understand client needs and work to exceed their expectations

Platform Coordination

• Act as the primary liaison between the company and platform partners, ensuring smooth communication and collaboration
• Coordinate platform‑specific activities and initiatives to maximise account performance

Cross‑Functional Team Coordination

• Collaborate with various internal teams, including customer experience, operations, graphic design, and finance, to ensure cohesive account management
• Facilitate communication and cooperation among cross‑functional teams to support account goals
• Coach and develop junior team members

Requirements

• Minimum 2‑3 years of relevant work experience in ecommerce, ideally with a platform (Lazada / Shopee), another enabler, or with a brand or distributor
• Commercial performance‑driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast‑paced start‑up environment
• Strong interpersonal, relationship and communication, listening and negotiation skills
• Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
• Experience in developing digital / ecommerce campaign plans
• Analytical skills to analyse data and make performance improvement suggestions
• Project management experience
• Good Excel and PowerPoint skills

Benefits

• Work with the most ambitious leading brands in ecommerce across South East Asia and gain the most holistic overview of driving a successful e‑commerce business
• Clear career progression from Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, with increasing commercial and team management responsibilities
• Advanced systems and tools support you in running the stores of our clients, allowing you to focus on high‑impact analyses, planning and initiatives
• Brand Management is a very diverse discipline; you will develop analytical, commercial, communication, stakeholder management and negotiation skills while working with a collaborative and supportive team of experts

We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties.