Key Account Manager (Penang)

Businesslist; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

Monroe Consulting Group Malaysia is partnering with a leading healthcare organisation to hire a Key Account Manager. This remote opportunity is based in Penang, Malaysia.

The role focuses on driving product adoption, strengthening client relationships, and maximizing retention and growth through proactive engagement and upselling opportunities.

Qualifications

• Experience in medical sales or insurance is an advantage.
• Proficiency in CRM tools (Salesforce, HubSpot).
• Strong communication and interpersonal skills.

Responsibilities

• Onboard new customers and ensure successful product usage.
• Maintain strong relationships with key clients and ensure satisfaction.
• Provide guidance to maximise product usage and adoption.
• Proactively engage with customers to anticipate needs.
• Work on renewals and retention to reduce churn.
• Identify opportunities for cross-selling and upselling.
• Collect feedback and collaborate with internal teams for product improvements.

Skills

Strong communication

Interpersonal skills

Problem solving

Analytical thinking

Customer-focused mindset

Account management

Tools

Salesforce

HubSpot

Job description

Monroe Consulting Group Malaysia, an executive recruitment firm, is partnering with a leading organisation in the Healthcare industry to hire a Key Account Manager. This remote opportunity is based in Penang, Malaysia.

Position Overview

The role ensures customers achieve their desired outcomes while using the company's products or services. It drives product adoption, strengthens relationships, and enhances satisfaction to maximise retention and growth.

Key Responsibilities

• Customer Onboarding: Help new customers understand and successfully use the product.
• Relationship Management: Maintain strong relationships with key clients, ensuring satisfaction.
• Product Adoption & Training: Provide guidance and support to maximise product usage.
• Proactive Engagement: Anticipate customer needs and address issues before they arise.
• Renewals & Retention: Work to reduce churn and increase customer loyalty.
• Cross‑Selling & Upselling: Identify opportunities to offer additional services or upgrades.
• Feedback & Improvement: Gather customer feedback and collaborate with internal teams for product enhancements.

Key Requirements

• Qualifications & Experience Experience in medical sales or insurance is an advantage.
• Technical / Functional Expertise Proficiency in CRM tools (e.g., Salesforce, HubSpot).
• Soft Skills & Leadership Competencies Strong communication & interpersonal skill Problem-solving & analytical thinking Customer-focused mindset Ability to manage multiple accounts