Key Account Manager

SIG Combibloc Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

SIG Combibloc Malaysia Sdn Bhd is seeking a results-driven Key Account Manager to lead strategic accounts in Malaysia. You will drive revenue growth, own customer relationships at executive levels, and coordinate cross-functional teams across sales, marketing, and operations to deliver on commitments.

Visit key customers regularly, develop 12-month plans, forecast sleeve stock, and manage payments with finance while identifying new business opportunities.

Job description

Drive and manage the P&L (Revenue and StdGP) of customers under scope of responsibility – deliver financial targets

Lead and coordinate with internal team of specialists in delivering strong Partnership support to customers with the aim of growing our volume, share, margin of our products and customer satisfaction level – Ensure excellence and differentiation vs. competition across Quality, Innovation and Sustainabilty

Establish and implement account plans (customer strategy) for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account

Visit customers regularly to identify their needs, resolve issues, develop SIG's value proposition and build strong professional working relationships to gain customer loyalty.

Increase SIG Combibloc share at the customer with cooperation from Marketing by a) identifying conversion opportunities against direct/indirect competitors and other packaging materials and b) new product development

Establish and ensure 12-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.

Be the owner of customers' claims and resolve it properly and timely through the expertise and cooperation of internal quality and technical personnel.

Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.

Arrange (with Marketing Team's support) for periodic updates with the customers on various new development opportunities from overseas markets.

Prepare regular reports, meeting minutes, to ensure customers and involved internal colleagues are kept informed appropriately on the relevant topics, status, and action steps.

Participate from time to time as active member in exhibitions to seminars that promote our products and services to the customers.

Review from time to time and immediately update the information to present in the customers' profiles whenever changed, including prognosis of filling machines movement.

Drive and complete special projects or assignments given by Country Manager.

Leverage strong analytical thinking, leadership skills with strong teamwork spirit.

Demonstrate the commitment and ability to follow the code of conduct and the company's core competencies.

Establish strong knowledge of customers and local market (e.g., through diverse market information sources and media)

Develop understanding of technical and services aspects

Business Development for Malaysia:

Drive business development in Malaysia:

Keep abreast of competitors activities.

Define and prioritize pipeline of prospects together with CM

Design strategies to achieve growth ambitions, including full utilization of Commercial Excellence Tools

Deliver on the growth ambitions by closing deals and acquiring new customers for SIG (or placing new fillers at existing customers)

Coordinate pre- and immediate post sales activities with the Technical Service AP-S Team for example Head of Technical Service, and the Head of Project Engineering to ensure that the technical requirements of the customers' are satisfied and that the customers become operative as early as possible thereby maximizing sleeves sales.

Work closely with internal and external stakeholders

Develop long term relationship with C-Suite and executive level

Additional duties will be assigned by direct supervisor from time to time.

Packaging, Paper & Forest Products More than 10,000 employees

SIG is a leading systems and solutions provider for aseptic packaging. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable and affordable way.

Our unique technology and outstanding innovation capacity enable us to provide our customers with a complete range of packs, flexible filling machines and solutions for operating smarter factories, all to address the ever-changing needs of consumers.

Founded 1853, SIG is headquartered in Neuhausen, Switzerland.

SIG is a leading systems and solutions provider for aseptic packaging. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable and affordable way.

Our unique technology and outstanding innovation capacity enable us to provide our customers with a complete range of packs, flexible filling machines and solutions for operating smarter factories, all to address the ever-changing needs of consumers.

Founded 1853, SIG is headquartered in Neuhausen, Switzerland.

What can I earn as a Key Account Manager