Key Account Manager (Sales)

MCBRIDE MALAYSIA SDN BHD; Klang City, Port Klang; On-site; MYR 90,000 - 150,000; Full time

Job summary

McBride Malaysia Sdn Bhd is seeking a Sales Account Manager to align and manage customer requirements with internal teams and third parties, driving growth in volume and profitability.

The role emphasizes achieving the sales budget, coordinating with QA, and timely responses to customer queries. McBride Malaysia began as Fortune Laboratories in 1986 and now operates GMP-certified plants near Kuala Lumpur and Ho Chi Minh City, serving Southeast Asia.

Qualifications

• Minimum degree in any field.
• At least 5 years managing key account customers.
• Experience with multi-national teams and cross-cultural environments.
• Ability to plan and develop a business plan to grow profitable sales.

Responsibilities

• Align customer requirements with internal teams and third parties.
• Set and achieve sales budgets for assigned customers.
• Monitor stock availability and fulfilment.
• Prepare quotations and customer contracts with cost breakdown rationale.
• Coordinate product launches and manage timelines with customers and internal departments.
• Respond to customer queries promptly and handle complaints with QA.
• Conduct regular customer performance reviews.

Skills

Key Account Management

Sales Strategy

MS Office

Education

Degree in any field

Tools

CRM software

Job description

Key point of contact for assigned accounts (Customers) with the business - Aligning and managing customer's requirements with internal parties and relevant 3rd parties, to ensure consistent growth in business volume and profitability.

Key Responsibilities

Sales Budget : Setting and achieving sales budget for assigned customers based on approved DGP, explore all avenues to expand business and increase sales volume for the assigned customer.

Stocks availability and fulfilment - record of CSL measurement

Presentation : Use Market Trends, Data, Store Audits and competitor intelligence to develop NPD concepts that are market leading and suitable proposals.

Quotations & Customer Contracts : Prepare quotes for customers, and prepare rationale for the cost breakdown to manage the negotiation tactics.

Project Management via Key Data Schedules

Manage and keep track on product launching timeline by communicating and co-ordinating with customer & all relevant internal departments to ensure smooth product launching.

Ensure that related customer queries are responded in a timely manner.

Handle customer complaints and follow up with QA team closely to resolve cases.

Overall Portfolio / Key Account Management : including but not limited to regular customer performance review

The above job description is by no mean exhaustive. Additional responsibilities may be given to you as and when it is deemed necessary.

Sales and commercial acumen

Good interpersonal and team working skills

Self-starter with flexible, decisive and quick-thinking approach to work

Goal oriented, analytical, self-motivated, confident, proactive

Hands-on approach to any challenges

The ability to prioritize and progress several projects simultaneously

Proficient in MS Office

Technical Competencies & Qualifications :

Minimum Degree in any field

5 years+ experience in managing key account customers

Exposure to Multi-National Culture | Work-environment

Planning and developing a Business Plan to grow profitable sales

Confident to handle Internal| External Customer Complaints over email/ phone/ web-interface

Lead the interface with customers and ensure all communication is handled in a professional and positive manner

McBride Malaysia Sdn Bhd began life in 1986 as Fortune Laboratories Sdn Bhd and since then has grown to be the manufacturer of choice for many private label customers and brand owners in the South East Asia region. Offering a comprehensive range of products across many categories in Personal Care liquids, McBride Malaysia can offer a service tailored to the needs of the customer either in the home market or further afield.

After years of successful growth, in June 2010 Fortune Laboratories was acquired by McBride plc - Europe’s leading manufacturer of Private Label Household and Personal care products for Europe’s largest and most successful retailers.

The group comprises of two manufacturing sites - based near Kuala Lumpur, Malaysia and Ho Chi Minh City, Vietnam. Both plants are GMP certified and work to high quality standards demanded both internally by the group and externally by our international customers.

What can I earn as a Sales Account Manager