Key Account Manager

SIG Group; Petaling Jaya; Hybrid; MYR 100,000 - 180,000; Full time

Benefits offered by this job

Partial work from home

Competitive compensation

Training and coaching opportunities

Job summary

SIG is seeking a driven account manager in Malaysia to own customer relationships and drive profitable growth across packaging solutions. You will collaborate with marketing, production, and technical teams to deliver value and differentiate SIG from competitors.

You will develop strategic account plans, manage forecasts, and maintain strong customer loyalty through regular visits and proactive problem-solving. English fluency and willingness to travel are expected.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.
• Proven experience in key account management, business development, or sales, preferably within packaging, food and beverage, or a related B2B industry.
• Strong commercial acumen, including account planning, financial analysis, and profitability management.
• Demonstrated success in building strategic customer relationships, negotiating commercial agreements, and driving sales growth.

Responsibilities

• Drive and manage the P&L of customers under scope of responsibility.
• Lead and coordinate with internal team to grow volume, share, margin and customer satisfaction.
• Establish and implement account plans for customers with cross-functional support.
• Visit customers regularly to identify needs and build loyalty.
• Develop 12-month rolling sleeve sales forecasts and optimize inventory and safety stock.

Skills

Account management

Business development

Sales

Financial analysis

Education

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Engineering

Job description

• Drive and manage the P&L (Revenue and StdGP) of customers under scope of responsibility – deliver financial targets
• Lead and coordinate with internal team of specialists in delivering strong Partnership support to customers with the aim of growing our volume, share, margin of our products and customer satisfaction level – Ensure excellence and differentiation vs. competition across Quality, Innovation and Sustainability
• Establish and implement account plans (customer strategy) for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account
• Visit customers regularly to identify their needs, resolve issues, develop SIG's value proposition and build strong professional working relationships to gain customer loyalty.
• Increase SIG Combibloc share at the customer with cooperation from Marketing by a) identifying conversion opportunities against direct/indirect competitors and other packaging materials and b) new product development
• Establish and ensure 12-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.
• Be the owner of customers' claims and resolve it properly and timely through the expertise and cooperation of internal quality and technical personnel.
• Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.
• Arrange (with Marketing Team's support) for periodic updates with the customers on various new development opportunities from overseas markets.
• Prepare regular reports, meeting minutes, to ensure customers and involved internal colleagues are kept informed appropriately on the relevant topics, status, and action steps.
• Participate from time to time as active member in exhibitions to seminars that promote our products and services to the customers.
• Review from time to time and immediately update the information to present in the customers' profiles whenever changed, including prognosis of filling machines movement.
• Drive and complete special projects or assignments given by Country Manager.
• Leverage strong analytical thinking, leadership skills with strong teamwork spirit.
• Demonstrate the commitment and ability to follow the code of conduct and the company's core competencies.
• Establish strong knowledge of customers and local market (e.g., through diverse market information sources and media)
• Develop understanding of technical and services aspects

You bring these skills, experience & education

Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.

Proven experience in key account management, business development, or sales, preferably within packaging, food and beverage, or a related B2B industry.

Strong commercial acumen, including account planning, financial analysis, and profitability management.

Demonstrated success in building strategic customer relationships, negotiating commercial agreements, and driving sales growth.

Excellent communication, presentation, and stakeholder management skills.

Ability to collaborate across functions and manage competing priorities.

Fluency in English and willingness to travel as required.

Preferably experience in B2B / FMCG / Packaging / Manufacturing industries

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who can create new and better ways for the organization to be successful?

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

Contact

SIG Talent Acquisition Team
Phone: [phone]
Email: [e-mail]