Senior Executive, Key Account Management (FMCG - Pharma Channel)

DKSH Malaysia Sdn Bhd; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking a Senior Executive for Key Account Management in the FMCG-Pharma channel. You will manage key accounts, drive sales, and collaborate across Marketing, Supply Chain, and Finance to deliver client-focused solutions in Malaysia.

The role requires a diploma in business/marketing and at least 2 years of FMCG KAM experience, with strong negotiation and analytical skills. Local language fluency is essential; Chinese would be an advantage.

Qualifications

• Diploma in Business Administration, Marketing, or a related field.
• Minimum 2 years FMCG Key Account Management experience.
• Fluency in local language and English; Chinese is an added advantage.
• Ability to manage and grow key accounts.
• Strong communication and negotiation skills.

Responsibilities

• Serve as the primary contact for assigned key accounts and maintain high engagement.
• Conduct quarterly business reviews to evaluate performance and advise improvements.
• Collaborate with internal teams to understand client requirements and deliver solutions.
• Drive sales targets and KPIs for assigned accounts.
• Develop and implement structured account plans to unlock growth.
• Negotiate pricing and promotional plans for key accounts to drive demand.
• Coordinate with Marketing, Supply Chain, and Finance to execute customer strategies.
• Address client issues promptly with well-structured solutions.
• Handle administrative duties as required.

Skills

Key account management

Communication

Negotiation

Analytical skills

MS Excel

Education

Diploma in Business Administration, Marketing, or a related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Senior Executive, Key Account Management (FMCG - Pharma Channel)

The Senior Executive, Customer Account Management is responsible for managing and growing assigned key accounts to drive sales performance and deliver exceptional customer satisfaction within DKSH's Consumer Goods division in Malaysia. This role contributes to DKSH's commercial success by building strong client relationships, executing account strategies, and collaborating cross-functionally to ensure seamless delivery of customer solutions.

What You Will Deliver

Serve as the primary point of contact for assigned key accounts, building trust and maintaining a consistently high standard of client engagement

Conduct quarterly business reviews to evaluate account performance, identify gaps, and develop clear and actionable recommendations for improvement

Collaborate with internal stakeholders to develop a thorough understanding of client requirements and ensure their needs are effectively addressed

Drive the achievement of sales targets and Key Performance Indicators (KPIs) for assigned accounts, maintaining consistent commercial momentum

Develop and implement structured account plans to unlock sales growth opportunities and maximize revenue potential within assigned accounts

Negotiate pricing and execute promotional plans for assigned key accounts to drive demand and strengthen competitive positioning

Work closely with internal teams including Marketing, Supply Chain, and Finance to ensure the seamless execution of customer strategies

Coordinate with cross-functional teams to address client issues promptly and deliver effective, well-structured solutions

Administrative duties and coordination tasks as required

What You Bring

Diploma in Business Administration, Marketing, or a related field

Minimum 2 year(s) of related FMCG Key Account Management working experience

Basic knowledge and understanding of the industry, market, competitors, and customers

Basic knowledge of assigned products and services with a sound commercial mindset

Proven ability to manage and grow key accounts

Strong communication and negotiation skills with the ability to engage effectively across diverse stakeholders

Basic analytical skills with the ability to interpret account data and identify opportunities

Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint

Demonstrate fluency in local language and ideally in English, both written and spoken. Able to converse in Chinese is an added advantage as you will be liaising Chinese speaking customers.

KAM Consumer Good's experience with Pharmacy Retailers is highly desirable

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Customer Account Management.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.