Strategic Key Account Manager - Grow Revenue & Partnerships

SIG Combibloc Ltd.; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

SIG Combibloc Ltd. in Malaysia seeks a senior professional to drive P&L and deliver revenue targets for strategic customers. You will coordinate a cross-functional team to grow volume, margin, and customer satisfaction while differentiating SIG through quality, innovation and sustainability.

You will develop account plans, visit customers, capture opportunities, and maintain 12-month forecasts. Experience in KAM, sales or business development and a track record with strategic customers are

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Sales, Economics, or related field.
• MBA or relevant postgraduate qualification is an advantage.
• Experience in Key Account Management, Sales, or Business Development.
• Proven track record of managing strategic customers and delivering sales growth.
• Experience managing customer P&L, pricing, profitability, and commercial performance.
• Experience working with cross-functional teams and senior stakeholders.
• Preferably experience in B2B / FMCG / Packaging / Manufacturing industries.

Responsibilities

• Drive and manage the P&L (Revenue and StdGP) of customers under scope of responsibility – deliver financial targets.
• Lead and coordinate with internal team of specialists in delivering strong Partnership support to customers with the aim of growing our volume, share, margin of our products and customer satisfaction level – Ensure excellence and differentiation vs. competition across Quality, Innovation and Sustainability.
• Establish and implement account plans for the customers with the cooperation of the technical, production and marketing support staff by directing the required resources to the account.
• Visit customers regularly to identify their needs, resolve issues, develop SIG's value proposition and build strong professional working relationships to gain customer loyalty.
• Increase SIG Combibloc share at the customer with cooperation from Marketing by identifying conversion opportunities against direct/indirect competitors and other packaging materials and new product development.
• Establish and ensure 12-month rolling sleeve sales forecasts for each customer are accurate by monitoring the sleeve stock of customers and take appropriate actions in optimizing sleeve utilization and safety stock level.
• Be the owner of customers' claims and resolve it properly and timely through the expertise and cooperation of internal quality and technical personnel.
• Ensure company's financial risks are eliminated by ensuring customer payment, account receivable and credit limits are accurate, on time all the time, and take the necessary actions required together with the support of the Finance department to reduce the risks.
• Arrange periodic updates with the customers on various new development opportunities from overseas markets (with Marketing Team's support).
• Prepare regular reports, meeting minutes, to ensure customers and involved internal colleagues are kept informed appropriately on the relevant topics, status, and action steps.
• Participate from time to time as active member in exhibitions to seminars that promote our products and services to the customers.
• Review and update customer profiles and prognosis of filling machines movement as needed.
• Drive and complete special projects or assignments given by Country Manager.
• Leverage strong analytical thinking, leadership skills with strong teamwork spirit.
• Demonstrate the commitment and ability to follow the code of conduct and the company's core competencies.
• Establish strong knowledge of customers and local market (e.g., through diverse market information sources and media).
• Develop understanding of technical and services aspects.

Skills

Key Account Management

Sales

Business Development

Cross-functional teams

Stakeholders

Analytical thinking

Leadership

Teamwork

Education

Bachelor’s degree in Business Admin./Marketing/Sales/Economics

MBA or postgraduate qualification

Job description

SIG Combibloc Ltd. in Malaysia seeks a senior professional to drive P&L and deliver revenue targets for strategic customers. You will coordinate a cross-functional team to grow volume, margin, and customer satisfaction while differentiating SIG through quality, innovation and sustainability.

You will develop account plans, visit customers, capture opportunities, and maintain 12-month forecasts. Experience in KAM, sales or business development and a track record with strategic customers are