Key Account Manager

Global Jet Commerce Sdn. Bhd.; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Global Jet Commerce Sdn. Bhd. is seeking a skilled Key Account Manager in Malaysia to manage relationships with top clients, especially in home appliances. You will identify needs, promote solutions, and drive long-term partnerships.

You will build trust with strategic customers, coordinate with internal teams, and expand existing accounts by offering aligned products and services. This role emphasizes relationship-building and measurable sales outcomes.

Qualifications

• Proven experience as a key account manager.
• Experience in sales and providing solutions based on customer needs.
• Strong communication and interpersonal skills.
• Excellent organizational skills.
• Ability in problem-solving and negotiation.
• Bachelor's degree in business administration, sales, or a relevant field.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics.

Skills

Key account management

Sales experience

Communication

Organization

Negotiation

Bachelor's degree

Education

Bachelor's degree in business administration, sales, or related field

Job description

We are looking for a skilled Key Account Manager to oversee the relationships of the company with its most important clients, preferably with experience in home appliances/electrical appliances. You will be responsible for obtaining and maintaining long-term key customers by comprehending their requirements.

The ideal candidate will be adept at building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company's solutions and achieve mutual satisfaction.

The goal is to contribute to sustaining and growing our business to achieve long-term success.

Responsibilities:

Develop trust relationships with a portfolio of major clients to ensure they do not turn to the competition.

Acquire a thorough understanding of key customer needs and requirements.

Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.

Ensure the correct products and services are delivered to customers in a timely manner.

Serve as the link of communication between key customers and internal teams.

Resolve any issues and problems faced by customers and deal with complaints to maintain trust.

Play an integral part in generating new sales that will turn into long-lasting relationships.

Prepare regular reports of progress and forecasts for internal and external stakeholders using key account metrics.

Requirements and Skills:

Proven experience as a key account manager.

Experience in sales and providing solutions based on customer needs.

Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels.

Excellent organizational skills.

Ability in problem-solving and negotiation.

BSc/BA in business administration, sales, or a relevant field.

Multiple work location options:- Kuala Lumpur, Johor, Kelantan, Pahang and Terengganu.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Jet Commerce was established with a vision to embrace the evolving business landscape in the digital era. Our founder recognized the significant impact of globalization and digital transformation on the way businesses operate and connect with consumers.

Today, we develop and operate our own brands across both online and offline channels, with a strong focus on e-commerce, retail, and consumer products. We are committed to building trusted brands and delivering quality products and services to consumers across Southeast Asia through continuous innovation and service excellence.

Jet Commerce was established with a vision to embrace the evolving business landscape in the digital era. Our founder recognized the significant impact of globalization and digital transformation on the way businesses operate and connect with consumers.

Today, we develop and operate our own brands across both online and offline channels, with a strong focus on e-commerce, retail, and consumer products. We are committed to building trusted brands and delivering quality products and services to consumers across Southeast Asia through continuous innovation and service excellence.

What can I earn as a Key Account Manager