Key Account Growth & Client Success Manager

Rangers; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Rangers in Kuala Lumpur is seeking a Client Account Manager to manage and grow key client accounts, build strong relationships, and drive revenue and profitability through effective account management, issue resolution, and business development. You will act as the main contact between key clients and internal teams, with travel and occasional weekend on-site work.

The role emphasizes proactive risk management, quotation preparation, and strategic account planning to ensure client satisfaction

Qualifications

• Minimum of 2 years of Key Account management experience or relevant is preferred.
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.
• Must be willing to travel and possess own transport for work-related activities. Occassionally be on-site during weekends.
• Ability to exercise initiative, judgments, and prioritize workload as well as capacity for teamwork in a pressured and fast-moving environment with multiple projects.
• Strong interpersonal and communications skills with excellent presentation skills.
• Able to work independently and minimum supervision.
• Solution-focused, a positive mindset, results-oriented, creative, fast learner, and team player.

Responsibilities

• Manage and resolve key clients’ issues across ongoing and future projects.
• Proactively manage risks and expectations to maintain service quality.
• Play an integral part in generating new sales and leads and build lasting client relationships.
• Prepare quotations based on clients’ needs and requirements.
• Identify prospects and contribute to company growth and revenues.
• Develop and sustain relationships with key clients driving revenue and profits.
• Prepare regular progress reports and forecasts for stakeholders.

Skills

Key account management

Revenue optimization

Issue resolution

Forecasting

Communication skills

Job description

Rangers in Kuala Lumpur is seeking a Client Account Manager to manage and grow key client accounts, build strong relationships, and drive revenue and profitability through effective account management, issue resolution, and business development. You will act as the main contact between key clients and internal teams, with travel and occasional weekend on-site work.

The role emphasizes proactive risk management, quotation preparation, and strategic account planning to ensure client satisfaction