System Support Engineer — Flexible Hours, Tech SME

Career Wise; Tasek Gelugor; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading service provider is seeking a Technical Support Specialist in Tasek Gelugor, Malaysia. You will provide application support to internal and external customers through calls, emails, and live chat. Responsibilities include troubleshooting issues, maintaining relationships with customers, and assisting in training. Candidates with professional certificates or degrees in IT and strong SQL skills are preferred. Fresh graduates are encouraged to apply. Flexibility in working hours is required.

Qualifications

• Candidate must possess a Professional Certificate, Diploma, or higher in Computer Science/IT.
• Fast learner with strong analytical and problem-solving skills.
• Strong SQL skills required.

Responsibilities

• Provide technical support to customers through various channels.
• Document troubleshooting steps and solutions.
• Assist in training customers as needed.

Skills

Technical/Application Support

Strong SQL skills

Outstanding customer service

Analytical skills

Problem-solving skills

Communication skills

Education

Professional Certificate/Diploma in Computer Science/IT

Job description

A leading service provider is seeking a Technical Support Specialist in Tasek Gelugor, Malaysia. You will provide application support to internal and external customers through calls, emails, and live chat. Responsibilities include troubleshooting issues, maintaining relationships with customers, and assisting in training. Candidates with professional certificates or degrees in IT and strong SQL skills are preferred. Fresh graduates are encouraged to apply. Flexibility in working hours is required.