Tech Support Engineer II — Global, 24/7 Support
Voidsolutions
14 days+
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Benefits offered by this job
Job summary
Voidsolutions in Kuala Lumpur, Malaysia is seeking a motivated Jr. Tech Support Engineer - II to join their team. This full-time position involves troubleshooting technical issues, responding to customer inquiries, and providing product support. Candidates should have a Bachelor's degree in Computer Science or a related field, alongside 3-5 years of experience in technical support. The role offers a competitive salary between INR 5,00,000 - INR 8,00,000 per annum, training opportunities, and health insurance benefits.
Qualifications
- 3-5 years of experience in a technical support role.
- Ability to work in a fast-paced and dynamic environment.
Responsibilities
- Respond to customer inquiries and troubleshoot technical issues.
- Document and track customer issues and resolutions in a ticketing system.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Provide technical guidance and support to customers.
Skills
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
Familiarity with ticketing systems
Strong understanding of networking and system administration
Education
Bachelor's degree in Computer Science, Engineering, or a related field
Job description
Voidsolutions in Kuala Lumpur, Malaysia is seeking a motivated Jr. Tech Support Engineer - II to join their team. This full-time position involves troubleshooting technical issues, responding to customer inquiries, and providing product support. Candidates should have a Bachelor's degree in Computer Science or a related field, alongside 3-5 years of experience in technical support. The role offers a competitive salary between INR 5,00,000 - INR 8,00,000 per annum, training opportunities, and health insurance benefits.
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