Junior Tech Support & Client Advocate

MetaQuotes; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

MetaQuotes in Kuala Lumpur is seeking a Technical Support Specialist to handle customer inquiries across tickets, chats, and phone. You will ensure timely responses and accurate information.

The role requires a Bachelor's or Master's in a related field, excellent English, a willingness to work shifts, and strong teamwork with keen attention to detail.

Training will be provided and knowledge updates ongoing to support clients using trading platforms.

Qualifications

• Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field.
• Fluency in English is mandatory.
• Ability to work in shifts.
• Ability to learn fast and participate in intensive training.

Responsibilities

• Monitor and reply to incoming technical support tickets, chats, and frequently asked questions.
• Manage and distribute incoming queries from clients and users.
• Provide customer support by phone.
• Assist with internal departmental workload as needed.

Skills

Fluent English

Teamwork

Attention to detail

Willingness to work shifts

Fast learner

Education

Bachelor's or Master's degree (Math/Finance/CS/IT)

Job description

MetaQuotes in Kuala Lumpur is seeking a Technical Support Specialist to handle customer inquiries across tickets, chats, and phone. You will ensure timely responses and accurate information.

The role requires a Bachelor's or Master's in a related field, excellent English, a willingness to work shifts, and strong teamwork with keen attention to detail.

Training will be provided and knowledge updates ongoing to support clients using trading platforms.