Junior Technical Support Assistant

Metaquotes Inc; Kuala Lumpur; On-site; MYR 31,248 - 39,060; Full time

Benefits offered by this job

Attractive payment conditions

Benefits package

Job summary

A leading tech company in Kuala Lumpur is seeking a Junior Technical Support Assistant to monitor incoming support tickets and provide customer assistance through various channels. The ideal candidate will have a relevant degree, high computer literacy, and fluency in English. Knowledge of financial markets and prior support experience are advantages. Attractive salary and benefits package to successful candidates. Apply now!

Qualifications

• High level of computer literacy with excellent knowledge of software for working on the Internet.
• Additional Asian language (Japanese, Korean, Thai, etc) is a big plus.
• Availability to work in shifts.

Responsibilities

• Monitor and reply to incoming technical support tickets, chats, and frequently asked questions.
• Manage and distribute incoming queries from clients and users.
• Provide customer support by phone.
• Assist with internal departmental workload as needed.

Skills

Fluency in English

Ability to work as part of a team

Strong moral and ethical character

Attention to detail

Ability to learn fast

Education

Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field

Job description

Responsibilities

• Monitor and reply to incoming technical support tickets, chats, and frequently asked questions
• Manage and distribute incoming queries from clients and users
• Provide customer support by phone
• Assist with internal departmental workload as needed

Requirements

• Bachelor's or Master's degree in Mathematics, Finance, Computer Science, IT, or a related field
• High level of computer literacy with excellent knowledge of software for working on the Internet
• Fluency in English is mandatory
• Additional Asian language (Japanese, Korean, Thai, etc) is a big plus
• Ability to work effectively as part of a team
• Availability to work in shifts
• Strong moral and ethical character
• Ability to provide clear explanations with sound reasoning
• Ability to learn fast – the chosen candidate will participate in intensive training and will have to support continuous knowledge updates
• Great attention to detail

Additional requirements (considered as an advantage)

• Knowledge of trading platforms and experience in financial markets
• Prior experience in technical customer support
• Preference for candidates with a Computer Science degree

Attractive payment conditions and benefits package will be offered to successful candidates. Send us your CV!

Apply for Junior Technical Support Assistant, Kuala Lumpur, Malaysia.