Junior IT Support Technician

Farmland Bakery (M) Sdn Bhd; Kulai; On-site; MYR 28,000 - 50,000; Full time

Job summary

Farmland Bakery (M) Sdn Bhd in Malaysia seeks an IT support professional with a Diploma or Degree in IT-related fields and 0–2 years of experience. You will provide basic IT support, set up PCs, manage user accounts, and handle Outlook and network issues.

The role involves onboarding/offboarding, asset documentation, SAP B1 familiarity, and coordination with vendors. Hygenic and halal-compliant manufacturing environment emphasized.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Fresh graduates or 1–2 years of experience in IT support, helpdesk, system support, or a similar role.
• Good knowledge of Windows operating systems, PC hardware, software, and IT troubleshooting.
• Basic knowledge of Active Directory, Microsoft Outlook/email administration, LAN/Wi-Fi, TCP/IP, DNS and DHCP.
• Basic knowledge of data backup and restoration, web/client-server applications, and SAP Business One (SAP B1). SAP B1 experience is an added advantage.
• Good troubleshooting, analytical, and problem-solving skills, with the ability to communicate effectively, work independently and as part of a team, and maintain proper IT documentation and asset records.

Responsibilities

• Provide basic IT support to employees for daily IT-related issues.
• Perform PC setup, formatting, operating system and software installation.
• Perform basic troubleshooting of PCs, printers, photocopiers, and other IT equipment.
• Handle AD domain user account setup, password resets, and access configuration.
• Assist with new-employee onboarding and resigned-employee offboarding, including PC and account setup.
• Configure and troubleshoot Microsoft Outlook, email, and basic applications.
• Perform basic LAN, Wi-Fi, and network connectivity troubleshooting.
• Perform data backup and restoration and conduct basic checks on backup processes.
• Maintain IT inventory, equipment records, software records and IT documentation.
• Provide basic support for SAP Business One (SAP B1), web-based applications, and IT projects, including coordinating with external vendors as needed.
• Assist in IT-related duties and ad hoc tasks as assigned by the superior from time to time.
• Farmland Bakery (M) Sdn Bhd is one of the biggest bread manufacturers in Malaysia. Our plant has the most up-to-date bakery equipment and machinery, and employs the state-of-the-art method in baking technology. All our products are Halal certified, and we are also certified with the FSSC 22000 Food Safety Management System.

Skills

Windows OS

PC hardware

IT troubleshooting

Active Directory

Outlook

LAN/WiFi

TCP/IP

DNS/DHCP

Data backup

Web/Client-Server

SAP B1

Education

Information Technology / CS / CE degree

Tools

SAP Business One (SAP B1)

Job description

Farmland Bakery (M) Sdn Bhd in Malaysia seeks an IT support professional with a Diploma or Degree in IT-related fields and 0–2 years of experience. You will provide basic IT support, set up PCs, manage user accounts, and handle Outlook and network issues.

The role involves onboarding/offboarding, asset documentation, SAP B1 familiarity, and coordination with vendors. Hygenic and halal-compliant manufacturing environment emphasized.