End-User IT Support Engineer

DFI Retail Group; Petaling Jaya; On-site; MYR 50,000 - 84,000; Full time

Job summary

DFI Retail Group in Malaysia seeks an End User Support professional to keep laptops, desktops, peripherals and workplace technology reliable and operational. This hands-on role covers Level 1 and Level 2 troubleshooting, device setup, hardware/software support, basic network connectivity, user access and IT asset management.

The role collaborates with end users, internal IT teams and vendors to resolve issues quickly and support new joiners.

Qualifications

• Diploma or degree in technology or a related field.
• 2–4 years of tech operations or end-user support experience.
• Solid knowledge of Windows OS and end-user computing.
• Basic networking, NAS, and backups knowledge.
• Experience with asset and license management.
• Willingness to travel and own transportation.
• Experience using AI tools in daily work is an advantage.

Responsibilities

• Provide Level 1 & Level 2 Tech support for end-users (Windows OS, applications, printers, scanners)
• Provide day-to-day Tech support for end-user devices, including desktops, laptops, peripherals, and mobile devices
• Perform hands-on setup, installation, relocation, and troubleshooting of Tech hardware, cabling, and related equipment
• Perform basic network troubleshooting (LAN / WiFi / VPN / Email).
• Manage Tech asset inventory, tagging, and lifecycle tracking.
• Conduct software installation, updates, and annual license audits.
• Administer backups, user access, and basic security.
• Set up Tech systems for new joiners and manage user access (email / system accounts).
• Resolve and track Tech tickets within defined procedures and timelines.
• Support Tech projects, vendors, card access systems, and ad-hoc Tech operational tasks.

Skills

Windows OS

End-user support

Hardware troubleshooting

Network basics

Asset and license management

AI tools usage

Independent work

Education

Diploma/Degree in Technology or related field

Job description

DFI Retail Group in Malaysia seeks an End User Support professional to keep laptops, desktops, peripherals and workplace technology reliable and operational. This hands-on role covers Level 1 and Level 2 troubleshooting, device setup, hardware/software support, basic network connectivity, user access and IT asset management.

The role collaborates with end users, internal IT teams and vendors to resolve issues quickly and support new joiners.