L2 Enterprise Software Support Specialist

Stampede Solution; Kuala Lumpur; On-site; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Health and medical coverage

Career development and training

Flexible working arrangements

Work-life balance

Job summary

Stampede Solution is seeking an experienced L2 Application/IT Support professional to join our technical team in Bangsar South, Kuala Lumpur. You will own complex issues, troubleshoot enterprise software, and act as the bridge between end users and development teams to minimize disruption to client operations.

We look for 2–4 years in L2 support, strong knowledge of Windows and Linux, SQL queries, and experience with ticketing systems.

Qualifications

• 2-4 years of professional experience in L2 application support or technical support roles in enterprise software environments.
• Strong understanding of enterprise software systems, database concepts, and application architecture.
• Proficiency in troubleshooting tools, diagnostic utilities, and system monitoring software.
• Experience with ticketing systems and support management platforms.
• Excellent knowledge of Windows and/or Linux operating systems and network fundamentals.
• Familiarity with SQL queries and basic database administration concepts.
• Certification in CompTIA A+, Microsoft certifications, or similar is advantageous.

Responsibilities

• Provide advanced technical support for enterprise software applications, handling complex issues that exceed first-level support capabilities.
• Troubleshoot and diagnose application-related problems, including performance issues, system integration failures, and functionality defects.
• Document and elevate issues with detailed records of problems, resolutions, and workarounds in ticketing systems.
• Collaborate with application development teams to identify root causes and implement permanent solutions.
• Configure and customise enterprise software according to client requirements and business specifications.
• Conduct user training and technical guidance to help clients maximise software functionality.
• Monitor system performance, identify bottlenecks, and recommend optimisations.
• Maintain comprehensive knowledge documentation and create technical guides for common issues and procedures.
• Provide on-call support during critical system outages or production incidents as required.
• Liaise with clients to understand their business needs and provide proactive technical solutions.

Skills

Windows

Linux

SQL

Troubleshooting tools

Communication

Tools

Monitoring software

Ticketing platforms

Job description

Stampede Solution is seeking an experienced L2 Application/IT Support professional to join our technical team in Bangsar South, Kuala Lumpur. You will own complex issues, troubleshoot enterprise software, and act as the bridge between end users and development teams to minimize disruption to client operations.

We look for 2–4 years in L2 support, strong knowledge of Windows and Linux, SQL queries, and experience with ticketing systems.