Junior IT Executive

Randstad Malaysia; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Randstad Malaysia is seeking a Junior IT Executive to act as the frontline IT support at our Kajang facility, bridging staff with in-house digital tools and platforms. The role combines first-level support, systems administration, and user training to keep internal tools running smoothly.

You will manage user accounts, assist with software testing, and maintain IT guides while promoting basic security. On-site work is expected Monday to Friday with occasional Saturday travel as needed.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.
• Up to 2 years of working experience in IT support, helpdesk, or a related area; fresh graduates are welcome to apply.
• Good spoken and written English and Bahasa Malaysia; Mandarin proficiency is an added advantage.

Responsibilities

• Serving as the first point of contact for staff IT issues, logging support requests, troubleshooting common problems, and escalating complex matters when necessary.
• Managing user accounts and access, covering setup, password resets, and deactivations.
• Administering company systems such as ClickUp, configuring user permissions, templates, and basic automations.
• Acting as a liaison between users and in-house applications by gathering feedback, assisting with software testing, and training staff on company tools and good IT practices.
• Maintaining clear, up-to-date IT guides, FAQs, and support procedures.
• Promoting basic IT security practices and identifying recurring issues to suggest process improvements.

Skills

Windows/macOS troubleshooting

Google Workspace / Microsoft 365

ClickUp / Asana / Trello / Notion

User accounts & access management

On-site work & travel

SDLC familiarity

Automation tools / scripting

English & Bahasa Malaysia proficiency

Education

Bachelor Degree

Tools

ClickUp

Asana

Trello

Notion

Google Workspace

Microsoft 365

Job description

about the company
Our client is Malaysia's first Department of Environment (DOE)-licensed Authorized Automotive Treatment Facility (AATF). The organization specializes in deregistering, towing, de-polluting, dismantling and recycling end-of-life and abandoned vehicles, while also reselling salvaged original used parts and issuing Certificates of Destruction. They are actively scaling up and expanding their digital operations, including e-Dereg data systems, a used-parts e-commerce platform, and internal web applications.

about the job
Our client is seeking a Junior IT Executive to act as the primary point of contact for IT support at their facility in Bandar Teknologi Kajang, Selangor. This role combines first-level technical support, systems administration, and internal user training to bridge the gap between staff and in-house digital platforms.

key responsibilities include:

• Serving as the first point of contact for staff IT issues, logging support requests, troubleshooting common problems, and escalating complex matters when necessary.

• Managing user accounts and access, covering setup, password resets, and deactivations.

• Administering company systems such as ClickUp, configuring user permissions, templates, and basic automations.

• Acting as a liaison between users and in-house applications by gathering feedback, assisting with software testing, and training staff on company tools and good IT practices.

• Maintaining clear, up-to-date IT guides, FAQs, and support procedures.

• Promoting basic IT security practices and identifying recurring issues to suggest process improvements.

qualifications

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

• Up to 2 years of working experience in IT support, helpdesk, or a related area; fresh graduates are welcome to apply.

• Good spoken and written English and Bahasa Malaysia; Mandarin proficiency is an added advantage.

skills

• Working knowledge of Windows and/or macOS, including basic troubleshooting, alongside basic understanding of networking, Wi-Fi, and printer setup.

• Proficiency as a user in Google Workspace (Gmail, Drive, Sheets) or Microsoft 365 (Outlook, OneDrive, Excel).

• Familiarity with project and task management tools (ClickUp, Asana, Trello, or Notion) and team communication platforms (Slack or Microsoft Teams).

• Basic understanding of user accounts, passwords, access permissions, and multi-factor authentication.

• Ability to work on-site in Bandar Teknologi Kajang from Monday to Friday plus one Saturday per month, with a willingness to travel to PPKM sites when required.

• Experience writing user guides, understanding the Software Development Life Cycle (SDLC), and exposure to automation tools (Zapier, n8n) or basic scripting are considered added advantages.

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree