Junior CRM & Customer Growth Executive

MHA Consultancy Services; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Jora Malaysia is seeking a proactive Merchant Relations Coordinator to manage and nurture relationships with merchant accounts, ensuring timely support and clear communication. You will monitor sales performance and prepare insightful weekly and monthly reports.

You will assist in onboarding, help plan marketing campaigns to drive growth, monitor account health, and collaborate with internal teams to enhance merchant support.

Qualifications

• Strong communication, interpersonal, and relationship management skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Familiarity with CRM systems and social media platforms is an advantage.
• Fresh graduates are welcome to apply; internship or working experience is a plus.
• SPM, Diploma, Bachelor's Degree, or equivalent in Business, Marketing, Finance, or related field.
• Good analytical, problem-solving, and organizational abilities.
• Self-motivated and able to work independently in a fast-paced environment.

Responsibilities

• Manage and maintain relationships with merchant accounts, ensuring timely support and communication.
• Monitor merchant sales performance and prepare weekly/monthly reports with actionable insights.
• Support merchant onboarding and ensure smooth account setup.
• Assist in planning and executing marketing campaigns to drive merchant growth.
• Monitor merchant account health and identify opportunities for business improvement.
• Maintain accurate CRM records, merchant information, and marketing materials.
• Conduct merchant outreach and business development to expand the merchant portfolio.
• Stay updated on industry trends and competitor activities.
• Collaborate with internal teams to deliver excellent merchant support and service.

Skills

Communication

Interpersonal skills

Relationship management

Analytical thinking

Problem solving

Organizational skills

Independence

Education

Bachelor's degree or equivalent in Business/Marketing/Finance

Tools

Microsoft Office

CRM systems

Social media platforms

Excel

PowerPoint

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage and maintain relationships with merchant accounts, ensuring timely support and communication.

Monitor merchant sales performance and prepare weekly/monthly reports with actionable insights.

Support merchant onboarding and ensure smooth account setup.

Assist in planning and executing marketing campaigns to drive merchant growth.

Monitor merchant account health and identify opportunities for business improvement.

Maintain accurate CRM records, merchant information, and marketing materials.

Conduct merchant outreach and business development to expand the merchant portfolio.

Stay updated on industry trends, and competitor activities.

Collaborate with internal teams to deliver excellent merchant support and service.

Key Responsibilities

• Manage and maintain relationships with merchant accounts, ensuring timely support and communication.

• Monitor merchant sales performance and prepare weekly/monthly reports with actionable insights.

• Support merchant onboarding and ensure smooth account setup.

• Assist in planning and executing marketing campaigns to drive merchant growth.

• Monitor merchant account health and identify opportunities for business improvement.

• Maintain accurate CRM records, merchant information, and marketing materials.

• Conduct merchant outreach and business development to expand the merchant portfolio.

• Stay updated on industry trends, and competitor activities.

• Collaborate with internal teams to deliver excellent merchant support and service.

Requirements

• SPM, Diploma, Bachelor's Degree, or equivalent in Business, Marketing, Finance, or a related field.

• Fresh graduates are welcome to apply; relevant internship or working experience is an advantage.

• Proficient in Microsoft Office, especially Excel and PowerPoint.

• Strong communication, interpersonal, and relationship management skills.

• Good analytical, problem-solving, and organizational abilities.

• Self-motivated, eager to learn, and able to work independently in a fast-paced environment.

• Familiarity with CRM systems and social media platforms is an advantage.