Senior Customer Relation Executive

Private Advertiser; Klang City; On-site; MYR 45,000 - 78,000; Full time

Job summary

Private Advertiser in Malaysia seeks a Customer Relations Executive to drive sales initiatives and manage key client accounts. The role focuses on building strong customer relationships, negotiating deals, and expanding business opportunities within the assigned territory.

The ideal candidate will have a diploma in Business Administration, 2–5 years' experience, and fluency in English and Mandarin. Travel and a valid vehicle are required to support customer visits and after-sales service.

Qualifications

• Diploma in Business Administration or related field.
• 2–5 years of relevant working experience; fresh graduates welcome.
• Excellent communication and interpersonal skills.
• Fluent in English and Mandarin; additional languages a plus.
• Own vehicle and willingness to travel as required.

Responsibilities

• Drive sales and marketing initiatives to promote products within the territory.
• Serve as primary contact with customers; negotiate and close deals professionally.
• Build and maintain relationships with existing clients; identify new business opportunities.
• Monitor market trends and competitor activities to identify growth opportunities and support sales targets.
• Provide reliable after-sales support including product quality, delivery and service follow-up to boost customer satisfaction.

Skills

Customer relations

Negotiation

English & Mandarin

Interpersonal skills

Microsoft Office

Education

Diploma in Business Administration

Tools

MS Office

Email

Job description

Drive sales and marketing initiatives to promote the company’s products and enhance brand presence within the assigned territory.

Serve as the primary point of contact between the company and customers, managing communications professionally while negotiating and closing deals.

Build and maintain strong relationships with existing clients, while actively identifying and developing new business opportunities.

Monitor market trends, competitor activities, and customer needs to identify growth opportunities and support the achievement of sales targets.

Ensure high levels of customer satisfaction by providing reliable after-sales support, including product quality, delivery, and overall service follow-up.

Job Requirements

Minimum Diploma in Business Administration or related field, with or without experience in customer service.

At least 2-5 years of relevant working experience and fresh graduates are welcome

Good communication and interpersonal skills, able to handle customer inquiries and complaints professionally.

Basic computer skills (Microsoft Office & email)

Customer-oriented, responsible, and able to multitask in a fast-paced environment

Proficient in English and Mandarin , additional languages are an advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.

Own vehicle required; able to travel as needed.

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