Member Relations & Operations Lead

Paramount Coworking Sdn Bhd; Johor Bahru; On-site; MYR 36,000 - 60,000; Full time

Job summary

Paramount Coworking Sdn Bhd in Johor Bahru seeks a Customer Service & Sales Executive (CRM) to greet members and guests, manage the front desk, and deliver a warm, professional first impression.

You will build relationships, understand member needs, drive cross-selling of tailored business solutions, improve workflows, and promote community events to boost engagement and brand visibility.

Qualifications

• Diploma in Hospitality, Business Management, or equivalent.
• Excellent verbal and written communication skills.
• Exceptional organisational and multitasking skills.
• Experience using/optimising CRM tool.
• Team player with a positive attitude.
• Customer service and/or sales experience is a plus.
• Willing to be based in Johor Bahru.

Responsibilities

• Serve as the primary point of contact for members and guests, managing front desk operations and delivering a warm, professional first impression.
• Build and nurture strong relationships with members by understanding their needs, resolving issues promptly, and fostering satisfaction and loyalty.
• Support cross-selling initiatives by identifying member needs and offering tailored business solutions that contribute to revenue growth.
• Drive operational excellence by developing and implementing strategies to improve workflow efficiency, data accuracy, and internal system capabilities.
• Identify and cultivate partnership opportunities while promoting community events to strengthen member engagement and brand visibility.
• Lead by example and support junior team members, fostering a culture of service, accountability, and continuous improvement.

Skills

Verbal communication

Written communication

Organisational skills

Multitasking

CRM experience

Team player

Customer service/sales experience

Education

Diploma in Hospitality or Business Management

Tools

CRM tools

Job description

Serve as the primary point of contact for members and guests, managing front desk operations and delivering a warm, professional first impression.

Build and nurture strong relationships with members by understanding their needs, resolving issues promptly, and fostering a high level of satisfaction and loyalty.

Support cross-selling initiatives by identifying member needs and offering tailored business solutions that contribute to overall revenue growth.

Drive operational excellence by developing and implementing strategies to improve workflow efficiency, data accuracy, and internal system capabilities.

Identify and cultivate partnership opportunities, while promoting community events across relevant channels to strengthen member engagement and brand visibility.

Lead by example and support junior team members, fostering a culture of service, accountability, and continuous improvement.

Requirements:

1. Diploma in Hospitality, Business Management, or equivalent.

3. Excellent verbal and written communication skills.

4. Exceptional organisational and multitasking skills.

5. Experience using/optimising CRM tool.

6. Team player with a positive attitude.

7. Customer service and/or sales experience a plus.

8. Willing to be based in Johor Bahru.

CUSTOMER SERVICE & SALES EXECUTIVE (CRM)