Customer Service Representative

Organic Home Sdn Bhd; Klang City; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Medical Leave

Training Provided

Annual Leave

Job summary

Organic Home Sdn Bhd is hiring for a full-time customer service role based in Malaysia. The successful candidate will handle inquiries via WhatsApp, phone and online channels, provide product information, assist with purchases and maintain customer relationships.

We value strong communication, teamwork and attention to detail, with opportunities for training, development and career progression within a growing organisation.

Qualifications

• SPM/Certificate/Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or related field.
• Able to communicate in Mandarin and English.
• Previous experience in customer service or customer-facing roles preferred.
• Fresh graduates with strong communication skills encouraged to apply.
• Good communication and interpersonal skills.

Responsibilities

• Respond promptly and professionally to customer enquiries via WhatsApp, phone, email and social channels.
• Assist customers with product information, pricing and order status.
• Follow up with potential and existing customers on enquiries and pending purchases.
• Maintain strong relationships to improve satisfaction, loyalty and repeat purchases.
• Coordinate with departments to resolve customer complaints and issues.
• Process and monitor customer orders with accurate information.

Skills

Communication

Interpersonal skills

Customer focus

Follow-up

Problem solving

Education

Business Admin

Marketing

Customer Service

Tools

Microsoft Office

CRM systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field

Able to communicate in Mandarin and English

Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred

Fresh graduates with strong communication skills are also encouraged to apply

Good communication and interpersonal skills

Comfortable communicating with customers through WhatsApp, phone calls and online platforms

Customer-focused with a professional, patient and helpful attitude

Strong follow-up skills and ability to keep track of multiple customer enquiries

Good organisational skills and attention to detail

Ability to handle customer complaints calmly and professionally

Basic sales awareness and willingness to assist customers in completing purchases

Able to work independently and as part of a team

Good problem-solving abilities

Proficiency in Microsoft Office applications such as Word and Excel

Experience with CRM systems, e-commerce platforms or customer databases will be an advantage

Responsible and trustworthy when handling customer information

Willingness to learn about the company's products in order to provide accurate information to customers

What we offer

• Competitive salary based on experience and qualifications
• Full-time employment with a growing organisation
• Performance-based incentives for achieving KPI targets
• Medical benefits and applicable allowances
• Training and opportunities to improve customer service, communication and sales support skills
• Exposure to e-commerce, retail and customer relationship operations
• Supportive and collaborative working environment
• Opportunities for career development and internal progression
• Opportunity to gain experience across different areas of business operations
• A workplace that values employee contributions and continuous improvement

Requirement

• SPM, Certificate, Diploma or Bachelor's Degree in Business Administration, Marketing, Customer Service or a related field
• Able to communicate in Mandarin and English
• Previous experience in customer service, customer relations, sales support, administration or a customer-facing role is preferred
• Fresh graduates with strong communication skills are also encouraged to apply
• Good communication and interpersonal skills
• Comfortable communicating with customers through WhatsApp, phone calls and online platforms
• Customer-focused with a professional, patient and helpful attitude
• Strong follow-up skills and ability to keep track of multiple customer enquiries
• Good organisational skills and attention to detail
• Ability to handle customer complaints calmly and professionally
• Basic sales awareness and willingness to assist customers in completing purchases
• Able to work independently and as part of a team
• Good problem-solving abilities
• Proficiency in Microsoft Office applications such as Word and Excel
• Experience with CRM systems, e-commerce platforms or customer databases will be an advantage
• Responsible and trustworthy when handling customer information
• Willingness to learn about the company's products in order to provide accurate information to customers

Responsibility

• Respond promptly and professionally to customer enquiries through WhatsApp, phone, email, social media and other communication channels
• Assist customers with product information, pricing, order status, delivery enquiries and general questions
• Follow up with potential and existing customers regarding enquiries, pending purchases and previous orders
• Maintain strong relationships with customers to improve satisfaction, loyalty and repeat purchases
• Handle customer complaints professionally and coordinate with the relevant departments to resolve issues
• Process and monitor customer orders to ensure information is accurate and properly recorded
• Follow up on outstanding orders, payments, deliveries and other customer-related matters
• Coordinate with Sales, Warehouse, Accounts, Marketing and Operations when resolving customer requests
• Maintain accurate customer information, communication history and follow-up records
• Identify opportunities to recommend suitable products based on customer requirements
• Support promotional campaigns, product launches and other sales activities
• Follow up with customers after purchases to obtain feedback and ensure customer satisfaction
• Assist with customer retention and re-engagement activities
• Prepare basic customer, follow-up and sales-related reports for management
• Maintain proper filing and documentation of customer-related records
• Escalate complicated customer issues to the appropriate supervisor or department when necessary
• Perform other customer relations and sales support duties assigned by management

Benefits

• Medical Leave
• Training Provided
• Annual Leave