Entry-Level Call Center Agent – Training Provided

OneWorks Sendirian Berhad; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

OneWorks Sendirian Berhad in Kuala Lumpur invites you to join as a Junior Call Center Agent. Training provided, OT pay, and shift allowances accompany the role as you become the first point of contact for customers.

You will listen to customers, understand their needs, and help resolve issues quickly and professionally, while maintaining high service standards in a fast-paced environment.

Qualifications

• Minimum SPm / Secondary School / "O" Level/ UEC or equivalent.
• Proficient in English and Bahasa Malaysia.
• Fresh graduates are strongly encouraged to apply.
• Willing to work in Kuchai Lama, Kuala Lumpur.
• Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.
• Listen to customers, understand their needs, and help them solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Customer service orientation

Technical support capabilities

Diagnosing customer needs

Communication skills

Analytical and problem-solving

Education

SPM / Secondary School / "O" Level/ UEC

Job description

OneWorks Sendirian Berhad in Kuala Lumpur invites you to join as a Junior Call Center Agent. Training provided, OT pay, and shift allowances accompany the role as you become the first point of contact for customers.

You will listen to customers, understand their needs, and help resolve issues quickly and professionally, while maintaining high service standards in a fast-paced environment.