Average RM2500 Customer Service Representative | Medini, Johor Bahru

NexPIPO; Johor Bahru; Hybrid; MYR 23,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free shuttle bus service

Job summary

NexPIPO is seeking a Customer Service Representative in Medini, Johor Bahru to handle inquiries via phone, live chat, and email. You will deliver timely, accurate assistance, meet KPI targets, and stay aligned with company procedures in a fast-paced BPO environment.

Fresh graduates are welcome; English and Bahasa Malaysia proficiency is needed, with a willingness to work a rotational shift including weekends and public holidays. RM 2,100 monthly base pay plus allowances and incentives.

Qualifications

• Excellent communication skills in English and Bahasa Malaysia.
• Willing to work on rotational shifts, including weekends/public holidays.
• Fresh graduates welcome to apply with a positive attitude.
• Able to handle multiple channels (phone, chat, email) efficiently.

Responsibilities

• Respond to customer enquiries via phone, live chat and email in a timely and professional manner.
• Provide accurate information and resolve customer issues efficiently.
• Deliver a consistently positive and helpful experience to every customer.
• Escalate complex or sensitive cases to the appropriate team when needed.
• Meet service quality standards and monthly KPI targets.
• Follow company procedures and maintain accurate records of customer interactions.
• Collaborate closely with teammates to keep daily operations running smoothly.

Skills

English & Bahasa Malaysia

Basic computer literacy

Shift flexibility

Fresh graduates welcome

Job description

Customer Service Representative | Medini, Johor Bahru

Employment Type: Full-Time | Immediate Opening

Location: Medini, Johor

Salary: RM 2,100 basic + allowances + incentives

Are You a People Person Who Loves Helping Others?

We are growing our customer service team and looking for enthusiastic individuals who are ready to hit the ground running. No experience? No problem — if you have the right attitude and communication skills, we will train you up from day one.

This is a great opportunity to kick-start or grow your career in the customer service and BPO industry with a supportive team behind you.

What the Role Involves

• Respond to customer enquiries via phone, live chat and email in a timely and professional manner

• Provide accurate information and resolve customer issues efficiently

• Deliver a consistently positive and helpful experience to every customer

• Escalate complex or sensitive cases to the appropriate team when needed

• Meet service quality standards and monthly KPI targets

• Follow company procedures and maintain accurate records of customer interactions

• Collaborate closely with teammates to keep daily operations running smoothly

Who We Are Looking For

• Good communication skills in English and Bahasa Malaysia

• Customer-first mindset with a warm, positive attitude

• Comfortable handling multiple channels — calls, chats and emails

• Basic computer literacy

• Able to work well under pressure in a fast-paced environment

• Willing to work on a rotational shift schedule, including weekends and public holidays

• Able to commit to a 24-hour rotational shift roster

• Fresh graduates are welcome to apply

What You Will Earn

ComponentAmountBasic SalaryRM 2,100 / monthNight Shift AllowanceUp to RM 300KPI IncentiveUp to RM 400Total Potential EarningsUp to RM 2,800 / month

What We Offer

Training & Development

• One full month of paid training from day one

• Professional development opportunities

• Clear career progression within the customer service and BPO industry

Leave & Benefits

• 12 days annual leave

• 14 days medical leave

• EPF & SOCSO contributions

Health & Wellness

• Medical insurance

• Dental insurance

• Vision insurance

Convenience

• Free shuttle bus service from selected pick-up locations