Junior Call Center Agent (Training Provided | OT Pay | Shift Allowance)

OneWorks; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Benefits offered by this job

Shift Allowance

Language Allowance

Overtime (OT) Pay

Job summary

Jora Malaysia is seeking a Junior Call Center Agent to be the first point of contact for customers, ensuring each interaction is positive and productive.

You will listen to customers, understand their needs, and help solve their problems with a focus on quick, professional resolution. Training is provided, with OT pay and shift allowances to support rotating schedules in Kuala Lumpur.

Qualifications

• Minimum SPM / Secondary School / O Level / UEC or equivalent.
• Proficient in English and Bahasa Malaysia.
• Fresh graduates are strongly encouraged to apply.
• Willing to work in Kuchai Lama, Kuala Lumpur.
• Open to rotational shift arrangements (including night shifts, weekends and public holidays).

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.
• Listen to customers, understand their needs, and help them solve their problems.
• Handle customer issues quickly and professionally to keep them happy.

Skills

Customer service

Technical support

Communication

Problem solving

Education

SPM / O Level / UEC

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Junior Call Center Agent (Training Provided | OT Pay | Shift Allowance)

Be the first point of contact for customers and make sure every interaction is a positive one.

Listen to customers, understand their needs, and help them solve their problems.

Handle customer issues quickly and professionally to keep them happy.

Benefits

• Shift Allowance

• Language Allowance

• Overtime (OT) Pay

Responsibilities

• Be the first point of contact for customers and make sure every interaction is a positive one.

• Listen to customers, understand their needs, and help them solve their problems.

• Handle customer issues quickly and professionally to keep them happy.

Qualifications

• Strong customer service orientation with solid technical support capabilities.

• Skilled in diagnosing customer needs and resolving technical challenges effectively.

• Excellent verbal and written communication skills with strong interpersonal abilities.

• Sharp analytical and problem-solving skills with a keen attention to detail.

• Ability to perform well under pressure in a fast-paced, dynamic environment.

Requirements

• Minimum SPM / Secondary School / "O" Level/ UEC or equivalent.

• Proficient in English and Bahasa Malaysia.

• Fresh graduates are strongly encouraged to apply

• Willing to work inKuchai Lama, Kuala Lumpur.

• Candidates with prior experience or a keen interest in Customer Service or related fields will have an added edge.
• Open to rotational shift arrangements (including night shifts, weekends and public holidays)