Average RM2500 Customer Service Representative | Medini, Johor Bahru

Nexpipo; Iskandar Puteri; On-site; MYR 23,000 - 31,000; Full time

Benefits offered by this job

Training & Development

Free shuttle bus service from selected

12 days annual leave

14 days medical leave

EPF & SOCSO contributions

Medical insurance

Vision insurance

Job summary

Nexpipo in Medini, Johor, is hiring for a full-time customer service role. No experience — if you have the right attitude and communication skills, we will train you up from day one. You will respond to inquiries via phone, live chat and email.

Earn RM 2,100 basic plus allowances and incentives, with a 24-hour rotational shift and weekend/public holiday coverage. Join a supportive team and develop your career with benefits.

Qualifications

• Good communication skills in English and Bahasa Malaysia.
• Fresh graduates are welcome to apply.
• Willing to work on a rotational shift schedule including weekends and public holidays.

Responsibilities

• Respond to customer enquiries via phone, live chat and email in a timely and professional manner.
• Provide accurate information and resolve customer issues efficiently.
• Deliver a consistently positive and helpful experience to every customer.
• Escalate complex or sensitive cases to the appropriate team when needed.
• Meet service quality standards and monthly KPI targets.
• Follow company procedures and maintain accurate records of customer interactions.
• Collaborate closely with teammates to keep daily operations running smoothly.

Skills

Communication English & BM

Customer-first mindset

Multichannel handling

Basic computer literacy

Ability to work under pressure

Job description

Employment Type: Full-Time | Immediate Opening
Location: Medini, Johor
Salary: RM 2,100 basic + allowances + incentives

Are You a People Person Who Loves Helping Others?

We are growing our customer service team and looking for enthusiastic individuals who are ready to hit the ground running. No experience? No problem — if you have the right attitude and communication skills, we will train you up from day one.

This is a great opportunity to kick-start or grow your career in the customer service and BPO industry with a supportive team behind you.

What the Role Involves

Respond to customer enquiries via phone, live chat and email in a timely and professional manner

Provide accurate information and resolve customer issues efficiently

Deliver a consistently positive and helpful experience to every customer

Escalate complex or sensitive cases to the appropriate team when needed

Meet service quality standards and monthly KPI targets

Follow company procedures and maintain accurate records of customer interactions

Collaborate closely with teammates to keep daily operations running smoothly

Who We Are Looking For

Good communication skills in English and Bahasa Malaysia

Customer-first mindset with a warm, positive attitude

Comfortable handling multiple channels — calls, chats and emails

Basic computer literacy

Able to work well under pressure in a fast-paced environment

Willing to work on a rotational shift schedule, including weekends and public holidays

Able to commit to a 24-hour rotational shift roster

Fresh graduates are welcome to apply

What You Will Earn

ComponentAmountBasic SalaryRM 2,100 / monthNight Shift AllowanceUp to RM 300KPI IncentiveUp to RM 400Total Potential EarningsUp to RM 2,800 / month

What We Offer

Training & Development

One full month of paid training from day one

Clear career progression within the customer service and BPO industry

Leave & Benefits

12 days annual leave

14 days medical leave

EPF & SOCSO contributions

Medical insurance

Vision insurance

Free shuttle bus service from selected pick-up locations