Junior Bilingual Sales & Customer Service Specialist

JIN SHUN FATT TRADING SDN BHD

Puchong

On-site

MYR 39,000 - 58,000

Full time

9 days ago

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Job summary

JIN SHUN FATT TRADING SDN BHD is seeking a customer service and sales support professional to handle inquiries via WhatsApp, phone and walk-ins. You will communicate in English and Bahasa Malaysia, understand customer needs, prepare quotations, and coordinate with sales, purchasing and installation teams.

The role involves site measurements coordination, following up on quotations, maintaining customer records, and assisting in achieving sales targets.

Qualifications

Strong communication in English and Bahasa Malaysia, with Mandarin an advantage.
Proactive and able to manage multiple customer interactions.
Experience in sales/customer service is beneficial.

Responsibilities

Handle customer enquiries through WhatsApp, phone and walk-ins
Communicate with customers in English/Bahasa Malaysia
Understand customer requirements and provide suitable product information
Prepare and follow up on quotations
Coordinate site measurement appointments
Follow up with customers on quotations and sales enquiries
Maintain customer records and follow-up status
Coordinate with sales, purchasing and installation teams
Assist with order confirmation and customer updates
Handle basic after-sales enquiries and coordinate with relevant team members
Develop and maintain good relationships with customers
Assist in achieving sales targets where applicable
Friendly and confident when communicating with customers
Able to respond promptly to enquiries
Good follow-up skills - don't wait for customers to chase you
Able to understand customer needs and explain products clearly
Comfortable handling several customers/tasks at the same time
Proactive and willing to take initiative
Able to work independently after training
Customer-oriented and solution-focused
Must Have: Good communication skills in English & Bahasa Malaysia; Mandarin is an advantage
Comfortable using WhatsApp and basic computer applications
Good communication and follow-up skills
Willing to learn about aluminium doors, windows and related products
Positive attitude and responsible working style
Sales/customer service experience is an advantage
Preferred: 1-2 years of sales/customer service experience
Experience in renovation, construction, aluminium, windows, doors or building materials
Comfortable dealing with homeowners, contractors or designers
Possess own transport / willing to travel for occasional site visits