Multichannel Customer Support Specialist

KUALA LUMPUR DURIAN EXPERIENCE SDN. BHD.; Kuala Lumpur; On-site; MYR 27,000 - 47,000; Full time

Job summary

KUALA LUMPUR DURIAN EXPERIENCE SDN. BHD. is seeking a customer service professional to manage inquiries via phone, WhatsApp, email, social media, and walk-ins.

You will provide accurate information on services, pricing, hours, and policies, and maintain positive customer relations. Role requires clear communication in English, Bahasa Malaysia, and possibly Mandarin, with basic computer skills and a patient, service-minded approach.

Qualifications

• Fresh graduates are welcome to apply.
• Experience in customer service, cashiering, retail, ticketing, call centre, hospitality, tourism, or front line service will be an advantage.
• Able to communicate politely and clearly with customers.
• Able to communicate in English, Bahasa Malaysia, and Mandarin will be an advantage.
• Basic computer knowledge and ability to use WhatsApp, email, Google Sheets, Microsoft Excel, or customer service systems.
• Patient, responsible, service minded, and able to handle customer enquiries professionally.
• Able to work in a fast paced environment and follow company procedures.
• Able to work on weekends, public holidays, or shifts when required by operations.

Responsibilities

• Handle customer enquiries via phone, WhatsApp, email, social media, or walk-in communication.
• Provide accurate information about services, pricing, hours, location and policies.
• Follow up on pending enquiries, requests, complaints, bookings, or service matters.
• Record customer enquiries, complaints, feedback, bookings, and follow up status accurately.
• Coordinate with Operations, Ticketing, Sales, Marketing, Account, HR, or Management for cross-departmental issues.

Skills

Phone call and WhatsApp handling

Customer follow up

Basic computer skills

Patience and emotional control

Teamwork and responsibility

Tools

WhatsApp

Google Sheets

Microsoft Excel

Job description

KUALA LUMPUR DURIAN EXPERIENCE SDN. BHD. is seeking a customer service professional to manage inquiries via phone, WhatsApp, email, social media, and walk-ins.

You will provide accurate information on services, pricing, hours, and policies, and maintain positive customer relations. Role requires clear communication in English, Bahasa Malaysia, and possibly Mandarin, with basic computer skills and a patient, service-minded approach.