Junior AI & Collaboration Tools Support Engineer

Verinon Technology Solutions Sdn Bhd; Bayan Lepas; On-site; MYR 39,000 - 54,000; Full time

Job summary

Verinon Technology Solutions Sdn Bhd is seeking a Junior Engineer to provide end-user technical support for enterprise collaboration, productivity, file-sharing, and AI tools across the Asia-Pacific region. You will interact directly with users to understand issues and deliver timely resolutions.

The role requires a customer-focused mindset, technical curiosity, and the ability to learn new technologies quickly. Based in Penang, Malaysia, with office-based work and regional responsibilities.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related discipline.
• Basic familiarity with Microsoft 365 and enterprise collaboration tools.
• Experience with Generative AI tools such as Microsoft Copilot, ChatGPT Enterprise, and Claude.
• Strong customer-service orientation with good communication and interpersonal skills.
• Good troubleshooting and problem-solving abilities.
• Willingness and ability to quickly learn new applications and technologies.
• Ability to communicate effectively with users across different countries and cultures in APAC.

Responsibilities

• Monitor, pick up, and resolve support tickets related to collaboration, productivity, and AI tools.
• Contact and work directly with users across the Asia-Pacific region to understand issues, troubleshoot problems, and provide timely resolution.
• Provide user support for tools and platforms such as Microsoft 365, Microsoft Copilot, ChatGPT Enterprise, Claude, Egnyte, and other enterprise tools.
• Troubleshoot user access, configuration, application usage and technical issues.
• Escalate complex issues to appropriate technical teams or vendors and work towards resolution.
• Maintain accurate ticket updates, resolution notes, and basic support documentation.
• Learn & support additional AI and collaboration tools within the organization.

Skills

Customer service

Communication

Troubleshooting

Interpersonal skills

Learn quickly

Problem solving

Education

Bachelor's degree in Computer Science/Information Technology/Engineering

Tools

Microsoft 365

Microsoft Copilot

ChatGPT Enterprise

Claude

Egnyte

Job description

Verinon Technology Solutions Sdn Bhd is seeking a Junior Engineer to provide end-user technical support for enterprise collaboration, productivity, file-sharing, and AI tools across the Asia-Pacific region. You will interact directly with users to understand issues and deliver timely resolutions.

The role requires a customer-focused mindset, technical curiosity, and the ability to learn new technologies quickly. Based in Penang, Malaysia, with office-based work and regional responsibilities.