Japanese Tech Support Specialist

7802 Accent.Tech.Solut.Sdn Bhd Company; Cyberjaya; On-site; MYR 30,000 - 60,000; Full time

Job summary

Accenture is seeking a professional Technical Service Desk Agent with Japanese fluency to provide first-level technical support across phone, email and chat. You will troubleshoot hardware and software issues, document resolutions, and escalate complex incidents as needed.

Ideal candidates have 1+ year of technical support experience, strong problem-solving skills, and meticulous attention to detail. Certifications (CompTIA, Microsoft, Cloud) are a plus.

Qualifications

• Native-level fluency in Japanese with excellent written and verbal communication.
• Minimum of one year of proven experience in a technical support capacity.
• Strong problem-solving and interpersonal communication skills.
• Meticulous attention to detail and ability to multitask.
• Comprehensive understanding of software applications and computer systems.
• Proven ability to work effectively in a high-pressure environment.
• Relevant technical certifications (CompTIA, Microsoft, Cloud, etc.) are a plus.

Responsibilities

• Provide expert first-level technical assistance to clients in Japanese language across multiple communication channels (phone, email, chat).
• Conduct thorough troubleshooting to resolve hardware and software issues.
• Document all technical interactions and resolutions with detailed documentation.
• Escalate complex technical incidents to appropriate specialist teams for advanced resolution.
• Assist clients with the setup, installation, and configuration of software applications.
• Ensure a positive client experience through professional communication and effective problem resolution.

Skills

Japanese

Problem solving

Communication

Multitasking

Customer support

Job description

Accenture is seeking a professional Technical Service Desk Agent with Japanese fluency to provide first-level technical support across phone, email and chat. You will troubleshoot hardware and software issues, document resolutions, and escalate complex incidents as needed.

Ideal candidates have 1+ year of technical support experience, strong problem-solving skills, and meticulous attention to detail. Certifications (CompTIA, Microsoft, Cloud) are a plus.